Trainee Manager, Assistant Manager (F&B) - The Prive Group - Collaborative Environment

About us

The Privé Group is a multi-concept Hospitality and Food & Beverage group that are committed to delivering personable and friendly dining experience for every guest that walks through our doors. Privé, which means Private in French, aspires to provide an intimate, sensory dining experience for all walks of life.

As Prive Family, we believe in an ethical and responsible manner – in empowering and taking good care of our employees, giving back to our community, and protecting the environment we live in. And that resonates with our beliefs of being kind, respectful, honest and passionate.

Job brief
We are looking for competent managers to oversee the day-to-day operations of our outlets. You’ll be the face of our outlets & play an integral part in our customers’ experiences and our staff members career progression.

Managers responsibilities include training & supervising the staff members, ensuring the outlets is clean & well maintained. Your ultimate goal to be successful as a manager, you should demonstrate exemplary management & leadership skills & ensure that the staff carries out all duties efficiently. 

Responsibilities 

• Team Leadership: Supervise and motivate staff to maintain high levels of productivity and guest satisfaction.
• Operational Oversight: Ensure seamless day-to-day operations of the restaurant, including managing reservations, seating arrangements, and customer inquiries.
• Quality Control: Maintain standards of food quality, presentation, and service in line with Empress's reputation for excellence.
• Inventory Management: Monitor and manage inventory levels, including ordering and stock rotation to minimize waste and ensure availability of supplies.
• Training and Development: Conduct training sessions for staff to enhance their skills and knowledge of Chinese cuisine, service standards, and restaurant procedures.
• Customer Service: Resolve guest complaints and inquiries promptly and professionally, ensuring a positive dining experience for all patrons.
• Safety and Compliance: Ensure compliance with health and safety regulations and oversee sanitation practices to maintain a clean and hygienic environment.
• Event Management: Coordinate with the events team for banquet functions, ensuring smooth execution and exceptional service delivery.

Requirements and skills

• Experience: Solid experience in Chinese and banquet restaurant operations, with at least 2 years in a supervisory or managerial role.
• Knowledge: Strong understanding of Chinese cuisine, traditional dining customs, and banquet service protocols.
• Leadership Skills: Proven ability to lead and inspire a team, with excellent communication and interpersonal skills.
• Organizational Skills: Ability to multitask and prioritize tasks in a fast-paced environment, maintaining attention to detail and quality.
• Problem-Solving Abilities: Demonstrated ability to address operational challenges and guest concerns effectively and efficiently.
• Flexibility: Willingness to work evenings, weekends, and public holidays as required in the hospitality industry.
• Adaptability: Ability to adapt to changing circumstances and adjust operations accordingly to meet guest needs and business demands.

Skills

• Customer Focus: Dedication to providing exceptional service and creating memorable experiences for guests.
• Team Collaboration: Ability to work collaboratively with colleagues and foster a positive team environment.
• Time Management: Efficiently manage time and resources to meet operational objectives and deadlines.
• Attention to Detail: Ensure accuracy and precision in all aspects of restaurant operations and service delivery.
• Problem Solving: Quick thinking and resourcefulness in addressing challenges and resolving issues as they arise.
• Computer Literacy: Proficiency in basic computer applications, including restaurant management software and Microsoft Office suite.

What to expect

• Performance Merits and Salary Review
• 5 days’ work week 
• Career growth and development 
• Training program and support system 
• Staff meals provided