Trainer, Learning & Development - [Contact Centre East]

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Develop and implement training policies, procedures, and programs.
• Design and develop relevant training modules based on individual/departmental/company needs.
• Development, delivery and assessment of in-house programs.
• Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness.
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement
• Conduct Training Needs Analysis and develop programs to improve existing staff performance

Who are we looking for?

• Candidate must possess at least a GCE 'A' level or Diploma in any field 
• At least three (3) years of relevant experience in handling contact centre cases in a call centre or service industry environment.
• Possess exceptional supervisory skills.
• Demonstrate clear and effective communication, both written and verbal. 
• Experience with curriculum development and course material review management
• Familiarity with traditional and modern training methods, tools and techniques.
• Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies.
• Excellent verbal and written communication skills in English and the language of supporting market.
• Comfortable working with computers and multiple systems.