Transformation Assistant Manager

Role Purpose 

The Transformation Assistant Manager is anchored to the Quote to Cash (Q2C) end-to-end workstream, providing structured exposure to the commercial lifecycle – including lead and opportunity discipline, quoting and acceptance, booking and amendments, invoicing, disputes, credit, and the digital enablement of these flows (online channels and EDI/API integrations). 

Working directly with team members and stakeholders in the Transformation and Commercial Divisions, the role supports future-back design, performance analytics, documentation, and stakeholder engagement across Q2C based on the direction set through the workstream. As an entry level role, the suitable candidate will have an opportunity to build a practical toolkit required across process improvement, project management, and exposure to our technology foundation that supports our business.

Role Accountabilities  

Q2C Transformation Delivery Support 

• Support the Process & Programmes team in delivering the Q2C workstream, covering the commercial lifecycle from lead and opportunity through quoting, booking, amendments, invoicing, dispute resolution, and cash application. 

• Prepare and maintain Q2C project artefacts including RAID logs, action trackers, status reports, meeting minutes, and workstream dashboards to keep delivery on track. 

• Coordinate day-to-day activities across Q2C contributors (Sales, Customer Service, Sales Support, Market/Pricing, Finance and SDC), chase closure of actions, and escalate blockers in a timely manner. 

• Support the preparation of steering committee packs, ELT updates, and management papers for the Q2C workstream, ensuring accuracy, clarity, and consistency of messaging. 

Q2C Process Analysis, Documentation & Continuous Improvement 

• Assist in as-is and to-be mapping of Q2C sub-processes (e.g., quote generation and acceptance, booking and amendments, cut-off management, exception handling, invoicing, credit notes and disputes), capturing decision points, handovers, controls, and pain points. 

• Draft and maintain SOPs, work instructions, RACI charts, and swim lane diagrams for Q2C to support adoption, training, and operational control. 

• Conduct structured data gathering (interviews, workshops, walk-throughs with frontline, SDC, and country teams) and produce clear, decision-ready write-ups of findings. 

• Support version control and quality assurance of Q2C process artefacts produced via the SDC Process Improvement Services model. 

• Identify small, executable improvement ideas within own scope of work and drive them to closure with support from the reporting manager. 

• Seek and act on feedback, demonstrating learning agility and growth mindset. 

Q2C Performance Analytics and Reporting 

• Support the definition, collection, and validation of Q2C KPIs (e.g., quote-to-order conversion, booking cycle times, amendment volumes, dispute and credit trends, DSO, digital channel adoption). 

• Build and maintain Excel and Power BI dashboards and trackers that surface Q2C trends, exceptions, and improvement opportunities for the Process & Performance Manager to take action. 

• Contribute to root cause analysis of Q2C failure demand (rework loops, avoidable escalations, credits, disputes) using structured techniques (5-Whys, Fishbone, Pareto) and quantify the benefits case for proposed improvements. 

• Highlight Q2C data gaps or quality issues and partner with the data team to close them. 

Change, Communications and Stakeholder Engagement 

• Support Q2C change management activities including stakeholder mapping, communications planning, training material preparation, and adoption tracking across Commercial, Customer Service, and SDC. 

• Draft communications for internal audiences (emails, newsletters, Teams / SharePoint updates) that are clear, concise, and aligned to executive tone. 

• Coordinate logistics for Q2C workshops, pilots, and go-live events, including agenda preparation, facilitation support, and follow-up documentation. 

• Build effective working relationships across the PMO, Business Excellence team, Commercial leadership, country offices, and SDC counterparts. 

Key Qualifications & Skills 

Qualifications 

• Bachelor's degree in business, Engineering, Logistics, Supply Chain, Finance, Analytics, Data Science, or related discipline. 

• 0–2 years of relevant experience. Fresh graduates, including those with strong internship track records in consulting, commercial operations, customer service, finance, or shared services, are encouraged to apply. 

• Exposure to shipping, logistics, or other complex B2B service industries is a plus, but not essential. 

Technical skills 

• Strong analytical and problem-solving foundation: comfortable working with data, identifying patterns, and drawing evidence-based conclusions. 

• Solid working proficiency in Microsoft 365 (Excel, PowerPoint, Word, Teams, SharePoint); familiarity with Power BI, Visio, or equivalent process mapping and analytics tools is highly desirable. 

• Basic understanding of process improvement methodologies (Lean, Six Sigma, Kaizen) and willingness to build depth through structured training and on-the-job application. 

• Awareness of programme and project management fundamentals (planning, RAID, dependencies, governance) with willingness to formalise through certification (e.g., Prince2, PMP, Agile foundation) over time. 

• Interest in the commercial lifecycle (Sales, Customer Service, Pricing, invoicing and disputes) and how CRM / order-management tooling supports Q2C execution. 

• Digital literacy: interest in how digital enablement, workflow automation, and integrations (EDI/API) reshape ways of working. 

• Clear written communication: able to produce structured, executive-ready documents, meeting minutes, and status updates. 

Professional skills 

• Learning agility and curiosity absorbs new information quickly, asks good questions, and applies learning to new contexts. 

• Action oriented and reliable: takes ownership of assigned tasks, closes loops, and follows through without being chased. 

• Interpersonal skills: builds rapport across levels and cultures, listens actively, and communicates with respect and clarity. 

• Self-development mindset: seeks feedback proactively, reflects, and adjusts approach. 

• Resilience and adaptability: comfortable working in an ambiguous, high-interruption transformation environment with shifting priorities. 

• Integrity and discretion handle sensitive information and cross-functional dynamics with professionalism and confidentiality. 
  

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Swire Shipping is committed to ensuring equal equitable access and participation for persons who experience disability. SSL is committed to treating persons with disability in a way that allows them to maintain their dignity and independence. Reasonable adjustments can be made upon request based on understanding of those accommodations.

Across Swire Shipping, we seek to create a supportive and inclusive environment that embraces individuality and recognise the benefits that these differences make. We do this by ensuring that all individuals are treated with respect and understanding and actively promote Equal Employment Opportunity (EEO) and do not tolerate discrimination, harassment, bullying, retaliation or intimidation of any kind. We are committed to driving the strategy, policies and accountability to build and sustain a diverse global workforce, through equitable processes and systems where everyone can contribute their very best.