Position Objective
⢠Management of appointed bus transport provider(s)
⢠Uphold customer satisfaction in feedback management, jointly with vendors, by providing high level of customer service
⢠Management of bus tracking system
⢠Responsible for the overseeing efficient, safe, and quality operations of the ELV transport services
⢠Ensure vendorsâ compliance with regulatory and School requirements
⢠Key liaison between faculty, educational leadership and administration departments
⢠Assist with implementation and compliance of local legislation & practices of any corporate initiatives set to improve quality of transportation services (i.e. LTA policies, LTA requirements)
Responsibilities
Primary Responsibilities
⢠Assist in organising and facilitating regular training sessions for appointed bus sub\-contractors.
⢠Maintain accurate records of training sessions and follow\-up action plans.
⢠Assist in scheduling and preparing materials for weekly meetings with bus providers and school representatives.
⢠Help in reviewing parental complaints, documenting resolution plans, and
⢠Aid in conducting audits on bus registers, routes, cleanliness, and compliance documentation.
⢠Assist in ensuring compliance with regulatory standards and safety protocols.
⢠Support in compiling data for monthly scorecards against Key Performance Indicators (KPIs).
⢠Assist in monitoring daily arrival and pick\-up activities, ensuring proper deployment of personnel.
⢠Assist in reviewing proposals from transport providers and tracking deliverables.
⢠Support the implementation of new initiatives and ensure timely delivery of services.
⢠Assist in drafting and updating Standard Operating Procedures for transportation operations.
⢠Help ensure alignment with corporate requirements and timely completion of tasks.
⢠Assist in generating monthly compliance reports and organizing documentation in SharePoint.
⢠Provide support for additional duties as assigned by the immediate supervisor to meet operational needs.
Secondary responsibilities
⢠Aid in managing small\-scale projects, including RFQ drafting, proposal evaluation, and project coordination.
⢠Assist in office layout projects, including planning, execution, and handover processes.
⢠Support the coordination of operations for two bus companies, ensuring seamless transportation services.
⢠Facilitate communication between bus companies and school representatives to address operational issues.
Position Requirements
⢠Strong administrative skills in robust transport management system
⢠Good customer service skills
⢠Good interpersonal and communication skills
⢠PC literate including but not limited to MS Office Suite
⢠Self\-motivator and self\-starter
⢠Service oriented, innovative, highly adaptable and creative with troubleshooting
⢠Work effectively collaborating with a team
⢠Able to multitask and meet deadlines
⢠Exercise discretion, integrity, diligence and confidentiality at all times
⢠Adaptability to changes pertaining to operational needs
Qualifications
⢠Diploma in Management, Hospitality & Tourism management, Logistic & Transport Management preferred but not required
⢠Preferably with relevant experience in an international or any school environment
⢠Similar experience in transport management preferred
Working Hours:
8:00 am â 5:00 pm, Monday to Friday
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