Travel Consultant (Corporate Reservations Team) - Start Immediately

About Us

100% locally owned and incorporated in 1976, Pacifica Arena is one of the largest travel companies in Singapore. We offer a comprehensive range of travel services and solutions, focused on three core areas: business trips, personal trips, as well as meetings, events and incentive trips. Our brand portfolio includes PriceBreaker, Accolade, and Cruise Arena.

Job Description

We are looking for a Travel Consultant to provide a smooth travel experience for our corporate Clients. 

Responsibilities

• Handle business travel requests, including air, hotel, car and rail. Flight bookings will range from simple point-to-point to complex multi-cities.  
• Ensure that reservations are aligned with the Client’s travel policy and be proactive in optimising the Client’s travel spend. 
• Provide insightful travel advisory. 
• Handle any amendments, cancellations, schedule changes and disruptions, communicating the implication of each change to the Client in a professional manner.  
• Generate invoices and ensure accurate billing. 
• Deliver excellent customer service and build rapport with the Client. 

Required Skills and Competencies

• Possess knowledge of fares and ticketing. Able to analyse fares and routing alternatives to present the best options to the Client.  
• Experience making flight reservations using Sabre and/or Amadeus. 
• Knowledge of other travel products including hotels, car transfer and rail would be a bonus. 
• Good geographical and fare knowledge.
• Proficient in MS Office (Word, PowerPoint and Excel).
• Meticulous and able to multi-task in a fast-paced environment.
• Positive team player with good communications skills.