Vice President, Client Success- Growth Ventures

5-7 years of experience in financial technology, financial services, or a strong understanding of fintech products. 3+ years of experience in client success, account management, or relationship management, with a proven track record of driving retention and/or growth. Strong executive presence and relationship management skills, with the ability to engage confidently with C-level stakeholders. Confidence to build and maintain strong relationships with key stakeholders, ensuring open, transparent, and value-driven conversations. Experience managing end-to-end client relationships, from onboarding through renewal. Expertise in presenting Quarterly Business Reviews (QBRs) and performance reports to executive stakeholders. Experience with CRM platforms for retention management, reporting, and engagement. Deep understanding of financial services clients, ideally buy-side, with experience in data management or accounting solutions as a plus. Ability to influence stakeholders at all levels, adapt to change, and drive strategic initiatives. Excellent verbal and written communication skills. Exceptional time management and organizational skills, with the ability to work under pressure and meet deadlines. Proactive, self-starter attitude, with enthusiasm for client success and business growth. Ability to translate client challenges into actionable business solutions. Strong negotiation and conflict resolution skills, ensuring positive outcomes for both clients and the business. Experience driving a customer-centric culture is a plus. Passion for continuous learning and staying ahead of industry trends to provide innovative solutions. A strategic mindset with the ability to balance short-term wins with long-term relationship-building. Fluency in English is essential. Proficiency in Mandarin and/or Japanese is a strong plus.