Vice President, Financial Planning & Advisory - Customer Experience, Employee Journey & Innovation M

Business Function:

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities:

• Innovation Strategy & Vision: Define and communicate a clear vision that leverages technologies to deliver delightful Customer Experience and seamless Employee Journeys. Focusing on Platform / Workflow / Workbench/ Agentic AI / Gen AI use cases.
• Roadmap Delivery: Lead the delivery and ongoing refinement of the Innovation roadmap, ensuring each initiative is aligned with business operating model, its business case & requirements are clearly articulated, and user acceptance testing is met.
• Stakeholder Engagement: Collaborate with cross-functional teams including front liners, product, platform, and design, to ensure alignment, buy-in, and delivery for the Innovation roadmap.
• Performance Tracking: Establish key performance indicators (KPIs) to monitor the progress and success of the Innovation roadmap and individual innovation initiatives.
• Change Leadership: Drive adoption of new initiatives and champion a culture of continuous improvement across the organisation, fostering creativity and experimentation.

Requirements:

• Bachelor Degree with 6-10 years experience in platforms / innovation / technology strategy, preferably in consumer banking or sales & distribution.
• Proven track record of delivering technology roadmaps and launching innovative products or solutions.
• Strong understanding of emerging technologies, digital transformation, and market dynamics.
• Ability to manage complex priorities, resolve conflicts, and influence stakeholders beyond formal reporting lines.
• Self-starter and collaborator who thrives in a fast-paced, ever-changing, and deadline-driven environment.
• Ability to summarize complex issues in business terms, anticipate problems, and apply problem-solving skills.

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.