Vice President, Middle Office

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We're seeking a future team member for the role of Vice President, Middle Office to join our Operations team. This role is located in Singapore - HYBRID. In this role, you'll make an impact in the following ways: Responsible for overseeing quality of outsourced functions in accordance with SLD Handles client engagement and provides recovery support for offshore functions Supports client meetings and looks at service improvement opportunities Serves as subject matter expert and conducts research to gather information on the most complex, multi-faceted transactions Provides answers to complex inquiries that have been escalated and owns service delivery to clients in line with SLDs Attends service reviews as required and provides training to outsourced teams around new products Acts as SME to support Product in defining service offering and retains knowledge of offshored functions to enable business recovery Exercises own judgement and collaborates with multiple internal and external stakeholders to resolve reconciliations of accounts for the most complex or atypical transactions To be successful in this role, we're seeking the following: Bachelor's degree in finance or the equivalent combination of education and experience is required 7-10 years of total relevant work experience preferred Experience in overseeing quality of outsourced functions, client engagement, and service improvement Experience in conducting research and providing answers to complex inquiries Experience in collaborating with multiple internal and external stakeholders to resolve reconciliations of accounts Provides guidance to less experienced Middle Office staff as needed and contributes to the achievement of team's objectives At BNY, our culture speaks for itself. Here's a few of our awards: America's Most Innovative Companies, Fortune, 2024 World's Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg's Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.