Volunteer and Merchandise Manager

The Volunteer & Merchandise Manager is responsible for overseeing all aspects of volunteer programmes within the SPCA, developing the SPCA’s volunteer management and engagement strategies. He/she also supports the Community Engagement team with curating, developing, and optimising the placement of SPCA’s merchandise.

The responsibilities include but are not limited to:

• Developing volunteer recruitment strategies and reactivation strategies for passive volunteers.
• Reviewing and developing volunteer management practices.
• Developing and conducting volunteer training and recognition programmes.
• Identifying opportunities for volunteer partnerships with social service organisations, community stakeholders, corporate partners and government agencies.
• Working with other departments to identify our volunteer needs and training strategies.
• Assigning volunteers to specific roles and projects based on their skills and interests.
• Coordinating volunteer scheduling and ensuring adequate volunteer involvement in activities/events.
• Building and maintaining relationships with volunteers and garnering their feedback to better improve our volunteer management strategies.
• Assisting in resolving conflicts/ grievances of volunteers.
• Ensuring a proper feedback loop between volunteers and staff they work closely with to better monitor volunteer performance and provide feedback and support where required.
• Maintaining accurate records of volunteer information.
• Generating monthly reports on volunteer activities.
• Working with partners, vendors and volunteers to develop new merchandise that is aligned with SPCA’s brand and appealing.
• Updating monthly sales records.
• Maintaining inventory and managing the SPCA Merchandise Store (online and offline).
• Reaching out to corporates and malls for potential locations for external merchandise sales

Others

• Providing support for ad-hoc events and SPCA-led projects.

Qualifications and Requirements

• Education: Diploma or Degree in any related field.
• Experience: Minimum 2 years in a similar position
• Able to work independently and in teams, meticulous and detail oriented.
• Good communication and strong interpersonal skills.
• Able to communicate well in written and spoken English.
• Passion for animal welfare
• Preferred: Prior experience in volunteer management