VP, International Desk Manager

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Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as a VP, International Desk Manager

In this role you will:

• Responsible for working with our corridor partners to maximize inbound and outbound referral business, to fulfill multi-corridor needs for New To Bank and New To Group customers. The focus would be for India
• Work with International Banking Centre and Customer onboarding team to understand the conversion rates for referrals from and to partner corridors and look at opportunities to improve the conversions
• Review the referrals that we have received from corridors to analyze the quality of accounts acquired
• Work towards improving the fund flow from corridor partners to HSBC Singapore and from HSBC Singapore to other markets. Look at increasing the capture rate in both directions
• Acquire Lead Generators (LG) in Singapore and look at building upon the cross-border LG opportunities in the markets that are enabled. In the absence of LG approvals, look at partnerships that can be developed
• Work with Corporate & Institutional Banking corridor partners to look at increasing the referrals from these and International Employee Workplace Solutions (EWS) to Singapore for the IWH proposition
• Working with Sales Directors of their respective corridors to work towards RM referrals and self sourcing and build a sustainable pipeline for acquisition
• Work with Propositions & Marketing on events that can be done in Singapore and overseas to build acquisition opportunities. To look at communication material that could be developed
• Drive the Singapore as an International Wealth Hub branding to all partner corridors and work very closely with the WPB Executive Management and be seen as a significant motivator and influencer of people within Singapore and outside

To be successful you will need:

• The role holder should have relevant experience within a customer focused environment, with a track record on driving growth through collaboration and initiatives

In addition to the above:

• Interaction with different corridors' (including native speaking countries) prospects/ clients/ colleagues is part of the role hence, dual language i.e. English / Hindi is preferred
• Strong knowledge of the retail banking landscape, and a good understanding of business functions in the context of offshore and international banking
• Experience in acquisition or business development strategy
• Clear and effective communication skills, particularly in non-face to face engagement
• Strong interpersonal and relationship management skills, with sensitivity towards various cultural backgrounds
• Efficient time management and project management skills, and ability to manage a diverse range of tasks under pressure

Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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