VP/AVP, L2 Production Support Engineer, Wealth Management Technology, Group Technology

Key Accountabilities :

• Day to Day support of all applications supporting Wealth Management business
• Monitor critical components of the system and troubleshoot problem areas.
• Analyze and respond to queries and issues raised by end users in an effective and timely manner.
• Work closely with development team to provide fixes for critical application issues.
• Perform duties relating to system maintenance to ensure smooth usage of application and adherence to compliance
• Create sustainable systems and services through automation and uplifts
• Keen interest in providing high quality Wealth Management support service and familiar with the demands and escalations of a 24x7 support environments.

Key Duties and Responsibilities

• Ability to perform business analysis, impact analysis in a structured manner.
• Coordinates with Vendor for solution delivery and release upgrades.
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service level objectives

Skillets:

• With at least 6 years of experience with Degree in Business Information Science, Computer Science or Engineering disciplines.
• Must have at least 5 years of Avaloq Experience.
• Strong Knowledge in Databases such as Oracle PL/SQL, Maria DB,
• Good knowledge in Unix shell scripting or Python.
• Ability to program (structured and OO) with one or more high level languages, such as Python, Java, C/C++, Ruby, and JavaScript.
• Hands-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Grafana, Data Dog, Prometheus, Splunk, Elasticsearch, AppDynamics.
• Minimum6 years of experience in IT application support in banking industry.
• Excellent interpersonal and Communication skills.
• Experience in IBM websphere MQ, Connect Direct, SSH, Tivoli workload scheduler, Linux/Unix environments.
• Able to articulate well on solution(s)
• Able to work as a team
• Ability to work under pressure and multitask
• Willing to learn new technologies.