Warehouse Manager - RMA

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Position Overview:

The Warehouse Manager – RMA is responsible for overseeing all warehouse operations related to returned merchandise, including receiving, inspection, repair coordination, storage, and re-dispatch of products. This role ensures the RMA process runs efficiently, complies with company policies, and supports customer satisfaction and operational excellence.

Key Responsibilities:

RMA & Warehouse Operations

• Manage the end-to-end RMA process, including product returns, verification, repair or replacement, and inventory updates.
• Oversee warehouse activities such as receiving, labelling, storing, picking, and shipping of returned or repaired items.
• Ensure accurate documentation of returned goods in ERP or inventory management systems.
• Maintain high standards of inventory accuracy and traceability for all RMA items.
• Coordinate with Quality, Technical, and Customer Service teams to ensure timely resolution of RMA cases.

Leadership & Team Management

• Supervise, train, and develop warehouse and RMA staff to ensure optimal performance.
• Plan and allocate workload efficiently to meet turnaround time and performance targets.
• Foster a culture of safety, teamwork, and continuous improvement.

Process Improvement & Compliance

• Implement and monitor warehouse and RMA procedures to ensure compliance with internal policies and ISO standards.
• Identify areas for improvement in RMA and warehouse workflows to increase efficiency and reduce cost.
• Ensure all safety, health, and environmental regulations are followed in warehouse operations.

Reporting & Analysis

• Track and report key performance indicators (KPIs) related to RMA cycle time, accuracy, and inventory turnover.
• Analyze RMA trends and provide feedback to Product, Quality, and Customer Support teams.
• Prepare and present regular operational reports to management.

• Experience in electronics, IT hardware, or manufacturing industry RMA processes.
• Minimum 5 years of experience in warehouse operations, with at least 2 years in RMA or reverse logistics management.
• Strong knowledge of warehouse management systems (WMS) and ERP software (e.g., SAP, Oracle, NetSuite).
• Proven leadership and people management skills.
• Ability to lift, pack and store products/items.
• Ability to work under pressure and manage multiple priorities.

Why Join us

• Opportunities to work on regional projects with global brands.
• Exposure to multinational clients, cross-border teams, and cutting-edge technology.
• Exposure to solutions that include immersive video walls, hybrid meeting tech, collaboration tech, digital transformation, smart workspace integration and much more.
• Team-oriented culture that encourages collaboration and continuous learning.
• Involved in custom projects for high-profile clients, DVI offers opportunities to expand your portfolio and build a specialized skill set.
• A booming industry with the rise of hybrid workspaces and smart office solutions.
• Competitive performance-based bonuses and salary increments.
• Comprehensive benefits including unlimited general practitioner (GP) visits, hospitalization and specialist coverage, birthday leave, menstrual leave, and more.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.