Wintel Engineer (on-prem experience)

Job Summary

The Wintel Engineer works within a team to ensure daily availability and optimal performance of Wintel Servers, managing Windows Server OS installations, administration, incident resolution, and Root Cause Analysis to support critical business functions.

Responsibilities

• Implement ongoing maintenance, security, and availability of Windows-based infrastructure aligned with business needs
• Troubleshoot and resolve Windows OS incidents and problems following customer processes
• Perform Root Cause Analysis (RCA) for OS-related service problems to support problem management
• Coordinate with support vendors for maintenance, support, and issue resolution
• Support Windows Server systems, system software, clustering software, and management agents
• Analyze historical usage data for CPU, memory, I/O, and storage to identify trends and inform capacity planning
• Develop and implement capacity improvement plans based on analysis
• Assist in developing and maintaining the Technical Disaster Recovery Plan
• Provide technical support and execute the Disaster Recovery plan during incidents and drills
• Set up and manage Windows Active Directory, including Group Policy Objects (GPOs) and user profiles
• Configure and manage Windows Clustering environments
• Set up and manage VMware hosts (including vCenters) and virtual machines across OS platforms (Linux and Windows)
• Set up and manage Hyper-V hosts and virtual machines
• Configure and manage NetBackup and/or BackupExec backup solutions, defining backup policies based on industry standards
• Manage enterprise-wide Symantec Endpoint Protection Manager, including policy definition per industry standards
• Manage server OS patching procedures and implement security hardening measures
• Perform system backups and restores according to business requirements
• Regularly review event logs to monitor system health and security
• Evaluate and review software patches before and after installation to ensure stability
• Manage and monitor systems using monitoring software to maintain performance and availability
• Conduct operational meetings with customers to review system status and improvements
• Write and update technical design, build, and process documentation to maintain accurate records

Required competencies and certifications

• Knowledge in Microsoft Cluster is a must
• Documented knowledge or certification for Windows Server 2003/2008 is a must; Windows Server 2012 knowledge is advantageous
• Working knowledge of VMware vSphere 4.x and above
• Working knowledge of SAN Storage management
• ITIL Foundation certification or equivalent work experience

Preferred competencies and qualifications

• Experience working in a government agency
• Experience with installation and operation of Windows Servers (2003/2008/2012), software, and backup solutions in large enterprise environments
• Knowledge of server hardware and equipment such as HP, IBM, Dell servers, and HP/IBM SAN
• Familiarity with deep-level Windows Server OS troubleshooting and problem resolution
• Familiarity with enterprise virus protection software
• Familiarity with major systems monitoring software and its functionality
• Some automation and scripting experience
• SAN storage knowledge
• Reasonable leadership and interpersonal skills
• Good oral and written communication skills
• Ability to independently solve and troubleshoot problems
• Self-motivated, customer-oriented, and a team player in project settings