Workplace Experience Coordinator

About Latham & Watkins

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

About the Role

The Workplace Experience Coordinator is an integral part of Latham's Workplace Experience team. This role will be responsible for acting as an essential member of a team of customer-focused professionals to deliver a best-in-class experience to clients of the firm, whether remote or in-person, while cultivating a genuine and personal connection with all clients and creating a customized experience so they can work seamlessly, productively, and efficiently. This role will be located in our Singaporeoffice.

Responsibilities & Qualifications

Other key responsibilities include:

• Providing best-in-class client service delivery that is timely, accurate, and seamless; demonstrating sound judgement and problem-solving acumen
• Evaluating, identifying, and implementing innovative ways to streamline and enhance service delivery to maximize the Workplace Experience
• Consulting with clients to tailor requests to specifications; offering guidance in a poised and productive manner
• Acting as a resource person to Latham & Watkins employees regarding all aspects of facilities operations and accompanying services
• Consulting with current and potential customers to clarify conference requests; providing advice regarding services for audio visual equipment, and explaining services available

We'd love to hear from you if you:

• Exhibit well-developed and professional interpersonal skills, including the ability to interact effectively with people at all organizational levels of the firm
• Display proficiency in MS Office and other technology platforms and resources
• Possess the ability to prioritize effectively and handle confidential and sensitive information with the appropriate discretion
• Can demonstrate adaptability and a proactive mindset. The Workplace Experience Coordinator should be prepared to take on additional actions, responsibilities, or tasks as needed to deliver best-in-class service. The scope of responsibilities may evolve based on business needs, making flexibility essential for success.

And have:

• Experience working in a similar role that demands first-class customer service, preferably within the hospitality industry
• Excellent written and verbal communication skills in English. Knowledge of foreign languages a plus
• A high school diploma or equivalent

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes:

• Insurance
• Confidential Counseling & Coaching
• Family Building Benefits & Resources
• Well-Being programs
• And more!

Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), colour, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

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