x 18 Contact Centre Support (Government Helpdesk Projects) - J44255 - Join a Leading Company

Are you passionate about serving your community and safeguarding against scams? Here's your chance to make a difference! Our prestigious Government Contact Center is seeking dedicated individuals for a rewarding one-year contract. As part of our team, you'll play a crucial role in providing helpdesk support, combating fake scam calls, all while enjoying the flexibility of a hybrid work arrangement.

What We Offer:

• Competitive salary and benefits package
• Opportunities to explore Govt Project
• Hybrid Work arrangement
• No Experience required, on Job Training provided
• Comprehensive Medical Plan + Dental benefits
• Annual leave up to 18 days

Responsibilities:

• Provide dedicated support to Government agencies App, ensuring smooth communication and efficient query resolution.
• Handle incoming calls and respond to customer emails promptly, addressing inquiries with a friendly and efficient approach.
• Identify and resolve customer issues effectively, escalating complex cases to relevant teams for comprehensive support.
• Maintain a deep understanding of government products and services, providing accurate solutions and staying updated on changes.
• Offer precise assistance tailored to customers' needs, ensuring clarity and completeness in responses.
• Maintain meticulous records of interactions and feedback for future reference and analysis.
• Collaborate with colleagues and departments to resolve inquiries, contributing to a supportive work environment.
• Ensure customer satisfaction through active listening, empathy, and effective problem-solving skills.

Requirements:

• Minimum Diploma in any field.
• Excellent communication skills, both verbal and written, for professional interaction with customers and colleagues.
• Prior experience in customer service or contact center roles preferred, emphasizing exceptional service delivery.
• Strong attention to detail and accuracy in record-keeping and documentation.
• Team player with a positive contribution to collective goals and a supportive work culture.
• Demonstrated ability to actively listen, empathize, and communicate effectively to ensure customer satisfaction.

Interested candidates may apply via email to [email protected] (indicating Job ID J44255 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Koh Shir Ley - R1327657
ScienTec Consulting Pte Ltd – 11C5781