Regional Head of High-End Merchandising & Operations

Merchandising, Stock Planning and Assortment Strategy

• Define and lead the overarching SEAO High-End (HE) merchandising strategy, ensuring robust alignment with global vision and dynamic regional market demands.
• Cultivate strategic partnerships across market, APAC and Central teams, and optimize regional product assortments, stock levels, and market positioning.
• Drive continuous assortment evolution and product mix optimization through performance evaluation of SEAO HE creations, comprehensive market intelligence, and the proactive identification of new category opportunities.
• Ensure timely distribution of critical product updates and event inventory information to market teams. Provide executive oversight for ongoing deal tracking, collaborating closely with local HE teams to enhance forecasting accuracy.
• Deploy innovative presentation tools (e.g.: Plaza, 3D tools, etc) to elevate product and boutique experiences.

HE Event Stock Management

• Partner closely with Central, APAC, and market teams to strategically define and secure optimal event-specific High-End (HE) assortments.
• Act as the primary advocate for market needs, proactively negotiating for the most impactful event collections and assortments.
• Oversee comprehensive event retro-planning and manage critical logistics timelines to ensure flawless execution.
• Provide strategic commercial support to markets throughout key event periods, maximizing sales opportunities and brand presence.

Pricing Governance & Client Fulfilment Optimization

• Provide strategic oversight of pricing adherence, governing the validation process for market-driven pricing deviations, especially those influenced by exchange rate fluctuations, to secure HQ approval.
• Anticipate and proactively expedite complex or high-priority client requests, ensuring seamless end-to-end resolution and elevating the overall client experience.
• Provide leadership support and guidance to the team for the resolution of high-priority repair cases, ensuring timely and effective outcomes.

Stock Flow and Operations Management

• Ensure the seamless and compliant execution of all inter-regional stock transfers and requests, maintaining operational integrity across the region.
• Engage with logistics partners to identify and resolve bottlenecks, enhancing delivery lead times and overall supply chain efficiency.

• Provide oversight into timely deliveries and/or returns (including POSM/PLV), and manage critical commercial operations such as export sales transactions, stock reconciliation, and inventory rebalancing.

Process Optimization and Reporting

• Collaborate with Regional Operation team, drive operational efficiency and accuracy by implementing automated tools, streamlining workflows, and standardizing processes across all markets.
• Provide key insights from logistics performance, product reviews, and market feedback to inform executive decision-making and foster continuous improvement.

Team Management

• Lead by example, demonstrating a strong commitment to team development
• Provide constructive feedback and implement targeted initiatives to improve team skills
• Offer practical and personalized support to the team, enabling them to confidently take ownership of their responsibilities

KEY COMPETENCIES

• Proven track record of 8 – 10 years’ experience in merchandising within luxury goods, high jewellery or watches industry
• 3 – 5 years of team management experience
• Proven experience managing complex operations and high value product assortments
• Ability to manage stakeholders at all levels within a matrix environment
• Strategic thinker, comfortable dealing with ambiguity in a multinational environment
• Strong analytical skills with a proactive attitude and problem-solving mindset
• High proficiency in excel and other analytical tools
• Detail-oriented, organized, and able to lead cross-markets/cross-functional discussions
• Strong interpersonal skills with the ability to influence at all levels
• Travel required within SEA (10-15%)