Senior Executive, Merchandising Operations

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extraordinary in each of us.

We are united by a common goal - to reimagine the future of beauty.

Sephora SEA’s omnichannel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace). 

Senior Executive, Merchandising Operations

We are seeking a highly organized and proactive Merchandising Operations Executive to join our dynamic Merchandising Operations team.

In this role, you will support the seamless execution of our commercial calendar and promotional campaigns a cross the region.

You will work closely with internal and external stakeholders to coordinate and deliver impactful promotional activities, ensure timely execution, and maintain efficient operational processes.

You will shine here if you enjoy…

Brand Partner Collaboration

• Proactively follow up with brand partners to get necessary support, including discounts and Gift With Purchases (GWPs), for the agreed retailer-led promotional initiatives

Promotional Execution and Coordination

• Lead the execution of approved promotions by effectively coordinating with key internal departments, including Supply Chain, Digital, and Marketing
• Ensure all logistical, digital, and marketing elements of campaigns are aligned and executed according to plan

Regional Communication and Alignment

• Communicate clearly and concisely with country teams regarding upcoming promotions and campaign guidelines
• Monitor and ensure that all country-level executions adhere to the agreed-upon schematic and regional strategy

System Administration and Setup

• Manage the end-to-end administration and set up of promotions within internal systems and processes
• Ensure accuracy and timeliness of all data entry and configuration related to promotional activities

Commercial Campaign Calendar Management

• Develop and maintain a comprehensive regional commercial campaign calendar, serving as the central source of truth for category teams
• Ensure the calendar accurately reflects brand participation details, key dates, and promotional mechanics

Billback Process Management

• Oversee the billback process and administration for brand-funded promotions, ensuring accurate and timely financial reconciliation
• Collaborate with finance and brand teams to resolve any discrepancies

We would love to hear from you if you are/have…

• 4-5 years of experience in commercial operations, merchandising, or a related field, preferably within retail or beauty industry
• Strong understanding of retail promotional cycles and commercial calendars
• Excellent communication, negotiation, and interpersonal skills
• Proven ability to coordinate cross-functional teams and manage multiple projects simultaneously
• Highly organized with meticulous attention to detail
• Proficiency in Microsoft Office Suite, particularly Excel
• Experience with internal retail systems (e.g., SAP, merchandising planning tools) is a plus
• Ability to thrive in a fast-paced and dynamic environment
• A passion for the beauty industry is highly desirable

While at Sephora, you’ll enjoy…

• The people: You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with.
• The learning: We invest heavily in training for our leaders and store associates. Not just product knowledge, but building a personalized career plan with you so you continue to evolve and build your skills.
• The culture: As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.