Senior Technology Account Manager

Senior Technology Account Manager

Responsibility for the overall technology deliverables across the client account and this includes digital roadmap creation, client relationship management, innovation initiatives. Acts as the quarter back across the JLLT organization. 

Key areas of focus: 

• Point of Contact: act as the single, visible technology lead for client, responsible for answering queries, managing escalations, and communicating project status updates

• Technology Modernization: Championing the client CMMS platform as well as client technology stack optimization ensuring performance, scalability, and cost-effectiveness

• Stakeholder Engagement: Regularly engage with both client business leads and JLL’s Account SPOCs to gather requirements, address concerns, and drive user adoption. 

• Workstream Management: Take direct ownership of delivery across Technology & Systems ensuring all projects are managed from initiation to completion.

• Project Management: Actively manage and drive key technology projects such as data integration, Azara migration, and ongoing technology development. 

• Process Driven Approach: Work with SPOCs and client stakeholders to ensure technology is adding value and supporting business processes across the account, including mapping out the existing client ecosystem and identifying, and then driving with key SMEs, the operational changes required to ensure the tool’s value is achieved. 

• Coordination & Reporting: Provide clear updates and reporting to account leadership and stakeholders on all technology activities, highlighting risks, progress, and outcomes. 

• Adoption & Training: Support both internal and external user adoption through engagement, communication, and coordination with teams to ensure that new systems and JLL products are adopted and effectively used.