Account Manager

Account Manager (Business Development & Channel Management)

As a Account Manager, you will oversee sales channel management for the Ask & Embla group of brands, and will play a big part in designing the processes that will be necessary to ensure long-term multi-channel success. This is a high-impact, high autonomy role requiring a mix of operational excellence, strategic project management, and relationship building.

What You'll Do:

Business Development and Market Entry

• Scout and secure new high-potential sales channels, including online marketplaces, boutique consignees, and corporate partners.
• Own the entire sales cycle, from initial outreach and pitching to contract negotiation and the first successful product shipment.
• Determine which products fit which channels, ensuring our brands are positioned correctly as we enter new spaces.

Partnership and Channel Development

• Design a scalable playbook for how we handle B2B partners and new channel partnerships.
• As you identify recurring administrative pain points, document and refine internal workflows to move from manual handling to scalable, automated processes.
• Work closely with the Planning & Merchandising team to establish clear processes for our management, ensuring we have dedicated stock for new growth without disrupting existing inventory.
• Partner with the Marketing team to establish a baseline promotional calendar and "Trade Marketing" assets to help our new partners sell our products effectively.

Account Strategy and Management

• Directly manage all day-to-end administrative needs, including contract filing, PO processing, and billing reconciliations, while serving as the lead troubleshooter for any logistical or platform-technical glitches.
• Once a channel is live, manage the relationship to ensure it grows, using data to argue for better placement and higher inventory allocation.
• Work with the Creatives Team for channel-specific visual assets, ensuring all content meets both stakeholder and brand guidelines.

Performance Monitoring & Reporting

• Review daily/weekly/monthly performance reports.
• Track key KPIs, such as traffic, conversion rate, AOV, GMV, customer acquisition cost, and content engagement
• Identify performance gaps and challenge partners with data-driven questions.
• Provide weekly executive summary updates to internal leadership.

Customer Experience & Brand Protection

• Oversee customer service quality standards.
• Monitor customer reviews and feedback.
• Ensure correct brand messaging, tone, and positioning
• Flag reputational risks and propose mitigation plans.

Who You Are:

• Bachelor’s degree in Business, Marketing, Supply Chain, or a related field.
• 3–5 years in Business Development, Account Management or any related field.
• With strong negotiation and communication skills.
• Advanced proficiency in Excel/Google Sheets; ability to analyze sales and marketing data to drive key business decisions.
• Exceptional interpersonal skills with a track record of successfully negotiating commercial terms with external partners and platform category managers.
• Strong project management skills with the ability to manage multiple stakeholders across creatives, marketing, merchandising, operations, finance, etc.
• An entrepreneurial "builder" who is comfortable with handling heavy administrative lifting while designing long-term systems.