Assistant / Account Manager (Utilities)

About Sembcorp
Sembcorp is a leading energy and urban solutions provider headquartered in Singapore. Led by its purpose to drive energy transition, Sembcorp delivers sustainable energy solutions and urban developments by leveraging its sector expertise and global track record.

Join us in shaping a sustainable energy future

Drive Asia’s energy transition with us! Our Gas & Related Services segment is a key growth engine, delivering reliable and efficient energy to industries and communities across multiple countries. We support Asia’s growing energy needs while advancing the shift to a lower-carbon future. 

Purpose and Scope

This position will be involved in securing new businesses, managing existing key accounts, leading customer engagements, establishing and reviewing commercial contracts. A hands-on individual who is able to provide service excellence to customers by understanding their requirements and proposing a suite of Sembcorp services and sustainable solutions for their business operations.

Key Roles and Responsibilities

• Establish and maintain consultative relationships with existing and potential customers, also serve as the focal point between internal stakeholders and customers.
• Develop techno-commercial proposals, perform financial evaluation, negotiate and conclude contractual terms with customers.
• Perform commercial viability studies for new investments and/or contract renewals and prepare investment papers for approval.
• Prepare, propose and negotiate commercial contracts with customers, including the development of customer-led strategies and preparation of customised pricing proposals, cross-selling bundled solutions such as utilities, gas, electricity, solar, contract renewals etc., and meet customers as and when necessary.
• Manage the sales cycle and business development process of new opportunities in close collaboration with internal stakeholders (e.g. asset management, legal, risk, finance, etc.) to ensure proposals for new commercial deal/renewals or solutions to meet customers’ needs are technically feasible, optimised and commercially viable.
• Own and develop a strategic account plan for assigned customers, including needs analysis, growth strategy, and renegotiation plans with the aim to convert the customer into a long-term partnership with Sembcorp.
• Manage assigned existing key accounts’ contracts/agreements, including dispute resolution, price revisions, commercial performance monitoring, billing verification, etc.
• Lead customers engagement programs and conduct analysis on customers’ feedback.
• Deep understanding of Sembcorp’s utilities assets/product offers and be capable of positioning Sembcorp’s value in the sales/business development cycle process to differentiate Sembcorp from competition.
• Drive continuous improvement initiatives by identifying opportunities to enhance existing commercial and operational processes, and actively participate in digitalisation and AI-related projects to improve efficiency, customer insights, market intelligence and decision-making capabilities.
• Other related duties as assigned. 

Qualifications & Experience

• Degree in Chemical, Environmental or Engineering fields
• Preferably 2-3 years in a utilities-related field

Skills, Competencies and Preferred Characteristics

• Commercial acumen
• Team player
• Negotiation & communication Skills
• Interpersonal skills
• Analytical & problem-solving skills
• Ability to undertake and accomplish multiple tasks
• Willingness to learn and adapt

Our Culture at Sembcorp

At Sembcorp, our culture is shaped by a strong set of shared behaviours that guide the way we work and uphold our commitment to driving the energy transition.

We foster an institution-first mindset, where the success of Sembcorp takes precedence over individual interests. Collaboration is at the heart of what we do, as we work seamlessly across markets, businesses, and functions to achieve our goals together. Accountability is a core principle, ensuring that we take ownership of our commitments and deliver on them with integrity and excellence. These values define who we are and create a workplace where our people can thrive while making a meaningful impact on driving energy transition.

Join us in making a real impact!