Assistant Sales Manager

The Assistant Sales Manager oversees the end-to-end operations of a store. He/She is responsible for driving the store's sales performance and service performance. He/She also engages in innovation and productivity initiatives for the store. In order to drive seamless customer experience across channels, the Asst Sales Manager oversees the order fulfilment processes for customers in store. The Asst Sales Manager operates in a fast-paced, diverse and customer-centric store environment. He/She is responsible for cascading and operationalising headquarters directives to the store. He/She is a resourceful, driven and a service-oriented leader who is able to multi-task and manage store operations effectively.

• Analyse service quality and customer satisfaction.
• Develop service operations.
• Foster service innovation.
• Optimise workforce for service excellence.
• Communicate scheduled sales reports in accordance with organizational standards.
• Develop a service recovery framework.
• Develop an action plan to implement productivity and innovation initiatives.
• Develop store security policies and procedures.
• Establish rapport and cultivate relationship with customers.
• Interpret information on sales goals and targets.
• Lead and motivate team to contribute for productivity improvement and innovation.
• Manage and maintain store facilities.
• Manage order processing, fulfillment and returns of customer orders.
• Manage resources to ensure smooth running of store operations.
• Manage retail administration.
• Manage service brand.
• Manage store's/outlet's sales performance.
• Monitor merchandising presentation and visual display.
• Promote workforce diversity.
• Provide direction and guidance to team leaders.