Client Advisor (BOH Operations) – Luxury Fashion Retail

Key Responsibilities:

Stock Management

• Maintain an organized and well-managed stockroom, ensuring all merchandise and packaging are stored accurately and efficiently.
• Receive, process, and replenish stock promptly to support smooth daily store operations.
• Ensure product availability on the sales floor by coordinating timely replenishment, enhancing operational efficiency and the overall client experience.
• Liaise with the Supply Chain team to fulfil client requests and improve product availability.

After-Sales Services

• Deliver exceptional after-sales support while building strong client relationships through a seamless service experience.
• Manage client repair requests from submission through completion, providing timely updates and follow-up throughout the repair process.
• Coordinate with relevant stakeholders to ensure product quality issues are resolved efficiently and in accordance with company standards.

Store Operations & Team Support

• Work closely with the store team by actively participating in daily briefings and contributing to the achievement of store objectives.
• Support Client Advisors in managing customer traffic and operational activities to deliver an exceptional client experience.
• Continuously develop in-depth knowledge of the brand's products, services, and heritage.
• Uphold the company's grooming, service, and behavioural standards while representing the brand with professionalism at all times.

Requirements:

• Previous experience in luxury retail, retail, hospitality, or a customer service-related industry is an advantage.
• Excellent communication and interpersonal skills with a positive, professional, and approachable demeanour.
• Passionate about luxury retail, fashion, and delivering exceptional client experiences.
• Quick learner with the ability to adapt in a fast-paced environment while demonstrating a client-centric mindset and proactive approach.
• Demonstrates professionalism, curiosity, empathy, and a willingness to continuously learn and grow.
• Able to work on a rotating retail schedule, including weekends and public holidays.

How to Apply:

If you're interested in applying for this role, please submit yourdetailed resume in MS Word format to [email protected].

EA Personnel: R24124899

EA Licence: 22C1376