Client Relations Manager for Singapore & Malaysia

About the Role

As Client Relations Manager for Singapore & Malaysia, you will bethe architect of meaningful, high-impact VIC client experiences — from HighJewelry & High Watch activations to bespoke moments that deepen loyalty andaccelerate commercial performance. This is a role for someone who combinesstrategic vision with impeccable standards in execution.

Your Mission

Based in Singapore, you will lead the design and delivery of the clientrelations strategy across both markets, with end-to-end ownership of clientactivations, nominations, data intelligence, and event animation. Workingcross-functionally with retail, events, and regional leadership, you willensure every client touchpoint reinforces the brand’s position as a globalluxury leader.

Key Responsibilities

VIC Client Strategy & Activation

• Own and manage the bi-market client event calendar, coordinating with relevant vendors to deliver elevated activations across festive moments, product launches, and High Jewelry & High Watch events.
• Design and execute bespoke, 360-degree VIC client experiences — in-store, virtual, and at exclusive events — inspired by brand storytelling.
• Lead VIC client acquisition and retention strategies, guiding teams to cultivate relationships with high-potential prospects while deepening engagement with existing clients through strong client mapping and individualized journeys.
• Strategically manage and allocate VIC gifting as a key lever in the client journey, with clear KPIs on long-term ROI.

High Jewelry / High Watch Nominations & Client Intelligence

• Lead the nomination process for exclusive events and limited-edition pieces, selecting clients based on spend profile, future potential, and readiness within their journey.
• Build and maintain comprehensive VIC client profiles, synthesizing spend data, qualitative insights, and engagement history into actionable intelligence that sharpens selling strategies.
• Ensure client data is consistently updated and effectively leveraged by all client-facing teams to drive personalized and commercially relevant engagement.

Client Events & On-the-Ground Leadership

• Take full ownership of event hospitality logistics, ensuring every touchpoint is seamless, warm, and elevated.
• Serve as the primary ambassador during VIC client events, leading on-the-ground teams with cultural fluency, executive presence, and meticulous attention to the client experience from arrival through departure.
• Roll out hosting training to regional hosts and client-facing teams ahead of activations.

Projects & In-Store Experience

• Partner with retail leaders and stakeholders to ensure in-store experiences are consistently elevated, emotionally resonant, and integrated into the clienteling strategy.
• Convert every client visit into a meaningful relationship-building opportunity, reinforcing the brand’s iconic positioning through each interaction.

Budget Management & Return on Investment

• Manage the client activation budget (including VIC gifting) with rigorous tracking and regular ROI reporting.
• Lead structured post-activation analysis, translating engagement data into insights that continuously improve the quality and commercial return of client programming.

People & Career Development

• Lead and develop Client Relations teams across Singapore and Malaysia, investing in each team member’s growth through mentorship, feedback, and active career advocacy.
• Foster an environment where talented individuals are inspired to excel and equipped to advance.

What We’re Looking For

• Proven experience in client relations, private client management, or luxury activations — ideally within fine jewelry or a comparable high-end sector.
• Deep understanding of the HNWI client landscape in Southeast Asia.
• Exceptional organizational skills, with the ability to manage multiple activations and stakeholders simultaneously.
• A natural host: warm, composed under pressure, and skilled in luxury hospitality.
• Strong analytical mindset, with the ability to translate data into actionable client strategies.
• Cultural fluency across Singapore and Malaysia.
• Fluent in English; additional languages are an advantage.

What We Offer

• A role at the heart of a globally recognized luxury organization.
• Cross-functional exposure across markets and business functions.
• A culture built on thoughtfulness, creativity, and genuine care for people.
• Meaningful opportunities to shape your career trajectory within a dynamic and international environment.