Customer Experience & Pet Care Coordinator (With Experience)

The Pet Store Assistant Manager is responsible for overseeing the daily operations of a pet store, ensuring smooth and efficient functioning while maintaining high standards of customer service. This role involves achieving sales targets, managing a team of employees, and ensuring compliance with company policies and procedures.

Operational Management:

1. Oversee daily store operations to ensure efficiency and effectiveness.
2. Monitor inventory levels, order supplies, and manage stock to meet customer demand.
3. Implement and maintain visual merchandising standards to enhance store appearance and attract customers.
4. Ensure compliance with health and safety regulations, including the proper handling and storage of pet-related products.
5. Handle customer complaints effectively.
6. Team Management:
7. Supervise and manage the store’s team of employees.
8. Foster a positive work environment, promoting teamwork and employee development.
9. Customer Service:
10. Ensure exceptional customer service at all times, addressing and resolving customer complaints or issues promptly.
11. Train staff on customer service best practices and ensure consistent adherence.
12. Monitor customer feedback and implement improvements to enhance the overall customer experience.

Requirements:

1. Ability to handle animals.
2. Ability to manage customer complaints effectively.
3. Previous managerial experience, preferably in retail or the pet industry.
4. Strong leadership and team management skills.
5. Excellent communication and interpersonal skills.
6. Knowledge of pet care products, industry trends, and customer preferences.
7. Availability to work on weekends.

Benefits:

1. Public Holiday off
2. Additional leave
3. Employee discount
4. Professional development
5. Yearly Company Trip

Supplemental Pay:

1. 13th month salary
2. Commission pay
3. Overtime pay
4. Performance bonus

Experience:

pet industry: 2 year (Preferred)