Delivery Manager

As a Delivery Manager, you will be responsible for driving performance, ensuring exceptional client satisfaction, and overseeing the seamless delivery of SDR (Sales Development Representative) programmes. You’ll combine strong people leadership, client relationship management, operational excellence, and data-driven decision-making to deliver outstanding results. Acting as the vital link between clients and internal teams, you’ll ensure consistent delivery against KPIs, nurture SDR development, and continuously enhance the overall client and team experience.

SDR Team Leadership and Performance Management

Lead, coach, and develop a team of SDRs to consistently achieve and exceed sales and performance targets.

Foster a high-performance culture through structured feedback, clear goals, and ongoing professional development.

Identify and address performance gaps, ensuring every SDR is equipped for success.

Champion the adoption of best practices across prospecting, lead qualification, and outreach.

Client Partnership and Retention

Build and nurture trusted relationships with clients through regular communication, strategic reviews, and data-led insights.

Understand client goals and challenges, aligning delivery strategies to achieve measurable outcomes.

Proactively identify upsell and cross-sell opportunities that add value to clients and strengthen partnerships.

Maintain a low client churn rate and extend client tenure through excellence in service delivery.

Delivery Excellence and Strategic Execution

Oversee the successful delivery of all SDR programmes, ensuring alignment with client expectations and company standards.

Collaborate with cross-functional teams (Sales, Marketing, BizOps) to optimise delivery processes and enhance outcomes.

Continuously refine operational approaches to maximise efficiency and results.

Monitor industry and market trends to adapt delivery strategies as needed.

Talent Acquisition and Team Growth

Partner with recruitment to identify, interview, and onboard top SDR talent.

Support the continuous development of new hires, embedding them into the team culture and ensuring early success.

Drive engagement and motivation through recognition, feedback, and personal development opportunities.

Build an inclusive and collaborative environment where ideas are shared and innovation thrives.

Data, Reporting, and Insights

Leverage data and analytics to track SDR performance and client outcomes.

Produce clear, insightful reports that showcase key metrics such as pipeline growth, conversion rates, and ROI.

Use insights to drive strategy adjustments and inform both client and internal decision-making.

Ensure full utilisation and optimisation of the sales technology stack to enable performance excellence.

Continuous Improvement and Operational Impact

Identify opportunities to streamline delivery processes and improve client satisfaction.

Implement feedback loops between clients, SDRs, and internal stakeholders to enhance programme quality.

Champion a culture of accountability, learning, and continuous improvement.

Actively contribute to the evolution of delivery frameworks and company best practices.