E-commerce Executive $2800-3200

Job Description

1.     Experience managing Shopee & Lazada & TikTok Seller Center.

2.     Process orders efficiently and ensure timely delivery.

3.     Respond to customer inquiries and messages professionally. Manage  customer feedback, reviews, and complaints effectively.

4.     Cooperate with the expansion of the business of the headquarter in Singapore’s Shopee & Lazada & TikTok platform.

5.     Cooperate with the headquarter in Singapore to expand its online sales.

Responsibilities:

·        Familiar with the operation of Singapore's e-commerce platform and understand the current status of the e-commerce platform. Have the ability to communicate with the platform manager, understand each other's product needs, and be able to effectively communicate the needs of our company. Can effectively deal with and solve customer questions.

·        Cooperate with headquarters to prepare and upload product listing including content for various e-commerce partner’s platforms such as Shopee, Facebook, etc in Singapore.

·        Maintain and ensure all products information such as pricing, inventory, etc.
are up to date and available-to-sell

·        Receive and respond to E-commerce customer inquiries and concerns. Coordinating customer service through web chat, phone, and emails.

·        Managing E-commerce customer’s comments and review through social media.

·        Work closely with various departments head to plan and execute all marketing strategies in order to achieve the sales target.

·        Consolidate sales performance from each platform for reporting and recommendation purposes.

Requirements:

·        Minimum 1 year of experience in e-commerce operations, preferably with platforms such as Shopee and other online market places.

·        Fresh graduates and candidates without relevant experience are also welcome.

·        Excellent verbal and written communication and interpersonal skills.

·        Bilingual in English and Chinese, with the ability to liaise effectively with Mandarin-speaking clients.

·        Self-motivated, proactive, and able to work independently with a positive attitude.

·        Strong sense of responsibility and attention to detail.

·        Singaporeans only.

Full Time: Monday-Friday: 9:00am to 6:00pm and Sat.: 11:00am to 3:00pm

职位描述：

1.  具备Shopee & Lazada & Tik Tok 卖家中心的管理经验。

2.  高效处理订单并确保及时发货。

3.  专业地回复客户的咨询和留言。有效管理客户的反馈、评价和投诉。

4.  协助新加坡总部拓展Shopee & Lazada & Tik Tok平台的业务。

5.  与新加坡总部合作，拓展线上销售。

职责：

·        熟悉新加坡电商平台的运作，了解平台现状。能够与平台经理沟通，了解彼此的产品需求，并能有效传达公司需求。能够有效处理和解决客户问题。

·        与总部合作，准备并上传产品列表，包括适用于新加坡各电商合作伙伴平台（如Shopee、Facebook 等）的内容。

·        维护并确保所有产品信息（如价格、库存等）

·        保持最新且可售。

·        接收并回复电商客户的咨询和反馈。通过在线聊天、电话和电子邮件协调客户服务。

·        管理电商客户在社交媒体上的评论和评价。

·        与各部门负责人紧密合作，制定并执行所有营销策略，以实现销售目标。

·        汇总各平台的销售业绩，用于报告和建议。

职位要求：

·        至少一年Shopee或相关领域的工作经验。

·        欢迎应届毕业生及无相关经验者申请。

·        优秀的沟通和人际交往能力，包括口头和书面表达能力。

·        精通中英文，能够与讲普通话的客户沟通。

·        积极主动，充满正能量。

·        拥有良好的学习和进步态度。

·        仅限新加坡公民。

全职：周一至周五：上午 9:00 至下午6:00，周六：上午 11:00 至下午 3:00