Employment Agent-Branch Manager

We are a maid agency whose vision is to see delighted families and happy helpers with dignified employment in every home. We endeavour to understand our client’s domestic needs so as to find the best helper for them. It is our desire to see that all our helpers are treated with dignity, compassion, respect and fairness.

Job Summary

We are looking for an experienced EA Personnel and/or Key Appointment Holder to join our growing organisation. Salary expectation will be commensurate with industry experience.

Responsibilities

• Lead end-to-end sales processes to secure successful placements of foreign domestic workers (FDWs) with employers
• Manage customer enquiries with professionalism and responsiveness to build trust and satisfaction
• Analyze and understand employer requirements to identify the best helper matches
• Source sales leads through referrals, social media, and other channels to expand client base
• Conduct interviews with helpers to compile detailed bio-data, work experience, and job history for accurate profiling
• Match customer requirements with helper profiles to recommend the most suitable candidates and close sales effectively
• Arrange and facilitate interviews between employers and helpers to ensure mutual fit and understanding
• Prepare and process all deployment documents including Security Bond, Employment Contract, Service Agreement, Rest Day form, and Safety Agreement to ensure compliance
• Apply for and manage all Work Permit transactions with MOM via WP Online to maintain regulatory adherence
• Deliver after-sales follow-up and service to support both employers and helpers post-deployment
• Mediate and resolve issues between helpers and employers to maintain positive working relationships
• Liaise with MOM officers on matters requiring official advice or intervention to ensure smooth case handling
• Coordinate with MOM for card collection and thumbprint arrangements as required
• Manage embassy-related matters, administrative tasks, and follow-up on client billing and payments to ensure operational efficiency

Required competencies and certifications

• Possess relevant experience working with a Maid Agency
• Hold a valid CEI – Certificate of Employment Intermediaries
• Demonstrate thorough knowledge of and compliance with MOM rules and regulations

Preferred competencies and qualifications

• Exhibit strong sales ability demonstrated by closing placements and expanding client relationships
• Apply excellent communication and interpersonal skills to engage effectively with clients and helpers
• Utilize leadership, organizational, and problem-solving skills to manage workflow and resolve challenges
• Show patience and compassion in handling helper-related matters to foster dignity and respect