Executive/Senior Executive, Sales Support

COMPANY DESCRIPTION

Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).

Kaplan has welcomed students from over 60 countries and regions. As a Lifelong Integrated Learning Partner, we offer close to 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 114,000 graduates^.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023. This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.

We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us!

*Based on full-time and part-time study modes across programmes offered at Kaplan.

^Total Diploma and Degree graduates from Kaplan from 2007 to 2025.

RESPONSIBILITIES

THE ROLE: Executive/Senior Executive, Sales Support

We are looking for a proactive and detail-oriented Executive and Assistant Manager, Sales Support to provide operational and administrative support to our Domestic Recruitment team. This role plays a key part in ensuring smooth sales operations, supporting student enrolment processes, maintaining data accuracy, and coordinating events that enhance the student experience.

If you enjoy working in a fast-paced environment, collaborating across teams, and keeping operations running efficiently, we'd love to hear from you.

Key Responsibilities:

Sales Operations & Administration

• Manage intake setup and finance handover processes.
• Prepare and submit bi-weekly sales reports and periodic upgrader and referral reports.
• Process refunds, credit notes and other sales administration requests.
• Coordinate website updates, including preview schedules, course information and fee amendments.
• Manage SMS and email campaigns, including opt-out requests in Salesforce.
• Maintain standard operating procedures (SOPs) and support continuous process improvements.
• Coordinate assigned IT-related projects and follow up with stakeholders.
• Maintain inventory records for marketing collaterals and promotional items.
• Support ad hoc operational projects assigned by the management team.

Student Support

• Issue promotional vouchers and welcome packs to eligible students.
• Ensure enrolment and finance documentation is complete and audit compliant.
• Prepare bridging letters and support Murdoch University administrative processes, including student photo submissions and offshore documentation.

Events & Logistics

• Support the planning and execution of Open Houses, Preview Sessions, University Fairs and Graduation ceremonies.
• Coordinate event logistics, marketing materials and promotional collateral.
• Provide operational support during weekend events when required.

Reporting & Coordination

• Prepare sales and operational reports to support business planning.
• Work closely with Sales, Finance, Marketing, ERO and partner universities to ensure smooth operational processes.
• Maintain accurate records within Salesforce and other internal systems.

Why Join Kaplan Singapore?

• Be part of one of Singapore's leading private education institutions.
• Work with a collaborative and supportive team.
• Opportunity to contribute to student success and business growth.
• Dynamic environment with opportunities to improve processes and lead operational initiatives.

Academic & Professional Qualification

• Diploma or Degree in Business Administration or a related discipline.
• Strong organisational and multitasking skills with excellent attention to detail.
• Good communication and interpersonal skills.
• Able to work independently while collaborating effectively with cross-functional teams.
• Willing to support weekend recruitment and marketing events when required.

Work Experience

• Experience in sales support, administration, customer service or operations.

Technical Competencies

• Proficient in Microsoft Office, especially Excel and Powerpoint
• Prior experience using Salesforce or other relevant CRM system will be an advantage.

• Working Hours: Monday to Friday, 9am to 6pm.
• Work Arrangements: Hybrid
• Location: Wilkie Edge