HOTEL OPERATIONS MANAGER

Handle the administration and operations of the restaurant
Ensure the efficiency of restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
Plan marketing activities and executing plans to improve sales and profitability
Assist Profit and Loss reports and meetings, be in charge of food and manning control of the restaurant
Plan and supervise activities of staff
Respond efficiently and accurately to customer complaints
Train and maintain high standards of service, quality control, hygiene, and health and safety
Delivering superior food and beverage service and maximizing customer satisfaction
Regularly review product quality and research new vendors
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Promote the brand in the local community through word-of-mouth and restaurant events
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Experience working in an Indian restaurant
Strong knowledge of Indian cuisine
Hotel experience is preferred