Manager, Account Management

Responsibilities

• Act as the primary point of contact for assigned accounts, addressing commercial and important operations matters, or any concerns/issues that may arise.

• Gain access to decision makers and influences to drive growth and increased SOW for the assigned accounts.

• Be familiar with the commercial agreement and fully understand all parties’ duties & rights. Lead all related commercial negotiations based on internally aligned positions.

• Build great confidence throughout assigned accounts’ organization, by spreading the word on the value and work we have delivered via WBR, MBR, QBR, etc.

• Ensure business objectives are aligned with commercial goals and objectives.

• Stay close and have a deep understanding of assigned accounts' business models and operations, supply chains.

• Collaborate proactively with cross-functional teams, i.e. internal and external stakeholders, to ensure customers’ current and future needs are met.

• Extract and analyze all relevant data and metrics to track performance and identify areas for improvement.

• Develop a deep understanding on the chain of thoughts and logic deploy by customers that may impact overall business objectives.

Requirements

• Tertiary education in any discipline

• 4-6 years of experience in key account management or a related field, with at least 2 years in the logistics industry.

• Strong negotiation and communication skills.

• Strong analytical skills and experience with sales data and metrics.

• Ability to work collaboratively with cross-functional teams.

• Ability to build and maintain strong relationships with customers and key stakeholders.

• Strong attention to detail and organizational skills.

• Ability to adapt to changing priorities and business needs.