Outlet Supervisor

Key Responsibilities

1. Drive outlet sales performance and ensure monthly sales targets are achieved or exceeded.
2. Actively sell and promote company products to maximize revenue and customer conversion.
3. Lead, coach, and motivate outlet staff to deliver strong sales performance and upselling results.
4. Set daily and weekly sales targets for staff and monitor individual contribution to outlet KPIs.
5. Ensure excellent customer service to enhance repeat business and customer satisfaction.
6. Handle customer complaints professionally while protecting sales opportunities and brand reputation.
7. Conduct product training and sales coaching for staff, focusing on selling techniques and product knowledge.
8. Plan manpower deployment to maximize sales during peak hours, promotions, and high traffic periods.
9. Monitor sales transactions, cash handling, and ensure accuracy of daily closing reports.
10. Track inventory levels and ensure key selling items are always available to support sales targets.
11. Execute promotional activities and ensure strong on-ground implementation at outlet level.
12. Enforce loss prevention measures to minimize shrinkage and protect sales margin.
13. Prepare daily/weekly sales updates and report outlet performance to Area Operations Manager.
14. Analyse sales trends, customer feedback, and product performance to recommend improvement actions.
15. Ensure outlet consistently meets operational standards while maximizing profitability.
16. Perform ad-hoc duties assigned to support business growth.