Retail Associate

Delugs is a Singapore-based, digitally native brand in the world of watch straps and accessories, known for our dedication to craftsmanship, innovation, service, and community.

We're looking for a Retail Associate to join the team at our Flagship Boutique in Raffles Hotel — the home base for how we bring the Delugs experience to life in person. You'll be part of a small, tight-knit retail team where everyone knows each other's strengths and pitches in. The environment is casual and friendly, but we take the craft of great service seriously. If you enjoy genuine conversations with customers, take pride in the details, and want to grow with a brand that's expanding globally, we'd love to hear from you.

Job Description:

• Responsible for Delugs’ boutique operations
• Provides excellent customer service and creates a memorable in-store customer experience consistent with our brand image
• Able to quickly familiarise with the product range, and proactively assist customers with their needs and queries
• To operate the POS efficiently and maintain high standard of accuracy
• Processes exchange and returns
• Responsible for boutique visual merchandising standards
• Routine stocktake to ensure inventory accuracy
• Manages customer service channels
• Executes retail activation plans and events
• Maintain general cleanliness of the boutique

Requirements:

• Prior experience in retail industry is preferred. Keen interest in the luxury watches industry, or willing to learn
• Ability to work independently, is detail-oriented and self-motivated.
• Must be a good team player, with good communications skill
• Basic computer skills
• Proficient in English.

Working hours:

• Full-time Sales Associate must commit to 4 full weekday shifts (10.30am-8pm) and one weekend shift (10.30am-8pm)