Retail Sales

Company Overview

The Straits Wine Company, established in 2006, is a leading wine importer, retailer, and distributor in Singapore. We partner with Michelin-starred restaurants and luxury hotels, offering quality artisanal wines and exceptional service through our retail stores and e-commerce platform.

Job Summary

Join our team as a Retail Sales Associate to deliver excellent customer service, drive sales, and support smooth retail operations in a dynamic wine retail environment.

Responsibilities

• Assist customers in selecting wines and provide tailored recommendations to enhance their purchase experience
• Upsell premium wines and cross-sell related products such as accessories and gourmet items to increase sales
• Promote in-store promotions, membership programs, and events to boost customer engagement
• Build and maintain strong customer relationships to encourage repeat business
• Operate POS system accurately and handle cashiering duties to ensure efficient checkout
• Perform stock replenishment and conduct inventory checks to maintain product availability
• Maintain store cleanliness and hygiene to provide a welcoming shopping environment
• Organize shelves, displays, and wine racks to ensure visual appeal and proper storage standards (temperature, lighting, handling)
• Support creation of attractive product displays and promotional setups to drive sales
• Attend training sessions and wine tastings to develop comprehensive product knowledge
• Share confident and accurate product information with customers to support informed purchasing decisions
• Collaborate closely with team members and managers to support store operations
• Provide feedback on customer preferences, product performance, and store processes to improve service quality

Preferred competencies and qualifications

• Prior retail or sales experience preferred, especially in wine or F&B industry
• Strong communication and interpersonal skills
• Customer-oriented mindset with a positive attitude
• Willingness to learn and develop product knowledge
• Availability to work retail hours, including weekends and public holidays

Other Information

Benefits

• Competitive salary with commission incentives
• Training and development opportunities in wine knowledge
• Friendly and dynamic working environment
• Career progression opportunities

Application Please send your resume to [email protected] for consideration.