Sales & Client Experience Executive

(Domestic Helper / Caregiver Placement Industry)

Overview
We are seeking a proactive and customer-focused Sales & Client Experience Executive to support our growing operations. This role blends sales, client advisory, and administrative coordination, making it ideal for someone who enjoys helping families, building relationships, and ensuring a smooth placement journey from enquiry to deployment.

You will work closely with management to drive revenue growth, strengthen client relationships, and maintain high service standards across all touchpoints.

Key Responsibilities

1. Client Advisory & Sales Engagement

• Be the first point of contact for phone, WhatsApp, email, and walk-in enquiries
• Understand clients’ needs and recommend suitable helpers/solutions
• Guide clients through the maid selection and placement process
• Conduct professional follow-ups to convert enquiries into successful placements
• Track sales leads, maintain CRM updates, and assist with weekly sales reporting
• Support simple marketing efforts (e.g., social updates, soft follow-ups, promotions)

2. Customer Service & Relationship Management

• Provide consistent, clear, and friendly communication throughout the client journey
• Offer after-sales support to ensure smooth adjustment and client satisfaction
• Build meaningful, long-term relationships with clients and helpers
• Handle concerns with empathy and a service-oriented approach
• Support retention efforts by identifying opportunities to improve service quality

3. Administrative & Documentation Support

• Prepare service agreements, contracts, and necessary documentation
• Maintain and update biodata files, records, and system entries
• Coordinate interviews, training sessions, and selection appointments
• Assist with work permit applications and MOM-related documentary processes

4. Office & Operational Coordination

• Maintain organised office files and administrative systems
• Assist management with day-to-day office tasks and operational duties
• Support process improvements to enhance workflow efficiency
• Handle ad-hoc responsibilities as required

Requirements

• Strong spoken and written English (Mandarin a plus)
• Customer-service mindset with strong communication skills
• Organised, detail-oriented, and able to multitask
• Comfortable handling both sales enquiries and administrative tasks
• Proficient in Microsoft Office / Google Workspace
• Experience in maid agency, HR, customer service, or related industries preferred
• Fresh graduates welcome if proactive and willing to learn
• CEI-certified candidates preferred; otherwise must be willing to attend CEI course

Who You Are

We’re looking for someone who is:

• Warm, patient, and professional in dealing with families and helpers
• Confident in sales conversations without being pushy
• Calm under pressure and able to provide solutions
• Responsible, reliable, and takes initiative
• A team player with positive energy