SALES & MARKETING EXECUTIVE (EXCLUDING FOOD & BEVERAGE SERVICES)

Job Description

• Proactively identify and engage potential customers through cold calling, outbound sales activities, referrals, and other business development initiatives to expand the company's customer base.
• Handle sales enquiries received through various communication channels, including WhatsApp, telephone calls, emails, and online platforms, ensuring timely and professional responses.
• Understand customers' service requirements and recommend suitable company services based on their needs.
• Prepare accurate quotations according to operational requirements, site information, scope of works, and pricing guidelines.
• Follow up consistently on quotations, negotiate where appropriate, and convert enquiries into confirmed sales orders.
• Create and maintain customer records, quotations, sales orders, and related documentation in the company's administration system.
• Coordinate service appointments, job scheduling, and technician assignments through the company's Handyman application and internal scheduling systems.
• Work closely with the Operations team to confirm job scopes, resource availability, service schedules, and any changes required before job commencement.
• Monitor the progress of scheduled jobs and coordinate with relevant departments to ensure services are delivered according to customer expectations.
• Communicate effectively with customers regarding appointment confirmations, schedule changes, service updates, and project progress.
• Build and maintain strong relationships with customers by providing responsive after-sales support and addressing enquiries or concerns promptly.
• Assist in resolving customer issues by coordinating with internal departments to ensure timely and satisfactory outcomes.
• Prepare sales-related reports, quotation summaries, sales pipeline updates, and other administrative documentation as required.
• Maintain proper filing and documentation of quotations, purchase orders, invoices, and customer correspondence.
• Ensure all customer information, quotations, and sales records are updated accurately in the company's systems.
• Support the Sales and Operations teams in achieving departmental objectives and continuous process improvements.
• Participate in sales meetings, operational discussions, and internal coordination meetings where required.
• Perform any other sales coordination, administrative, or operational duties assigned by Management from time to time.

Job Requirements

• Diploma, Higher Nitec, Nitec, or equivalent qualification in Business Administration, Sales, Marketing, Engineering, or other relevant disciplines.
• Relevant working experience in Sales Coordination, Sales Support, Customer Service, Business Development, Inside Sales, or Sales Executive roles is preferred.
• Experience in the Construction, Handyman Services, Building Maintenance, Facilities Management, Mechanical & Electrical (M&E), Renovation, Property Maintenance, or related service industries will be an advantage.
• Experience in preparing quotations, processing sales orders, coordinating service schedules, and handling customer enquiries in a service-oriented environment is preferred.
• Comfortable handling outbound sales activities, including cold calling, follow-up calls, and customer relationship management.
• Able to understand customers' requirements and communicate effectively with both customers and internal operational teams.
• Good organisational skills with the ability to manage multiple enquiries, quotations, and service schedules simultaneously while meeting deadlines.
• Proficient in Microsoft Office applications, particularly Microsoft Excel, Word, and Outlook.
• Experience using CRM systems, ERP systems, scheduling software, or service management platforms will be an added advantage.
• Able to work independently with minimal supervision while also collaborating effectively within a team environment.
• Strong attention to detail and ability to prepare accurate quotations and documentation.
• Good communication, negotiation, and interpersonal skills.
• Able to adapt to changing operational priorities and work in a fast-paced service environment.
• Willing to learn company products, services, pricing structures, and operational procedures.
• May be required to attend customer discussions, operational meetings, or provide support beyond normal office hours where operational requirements necessitate.
• Committed to delivering excellent customer service and maintaining a high standard of professionalism in all customer interactions.