Sales & Operations Coordinator

Company Overview

Serta International Pte Ltd is the sole distributor and licensee of Serta Inc. USA in Singapore, marketing and distributing a wide range of high-quality mattresses and bedding products through flagship stores and major department stores.

Job Summary

You will support daily sales and operational activities by coordinating order processing, managing customer communications, and liaising with internal teams to ensure timely delivery and accurate documentation.

Responsibilities

• Prepare accurate sales quotations, sales orders, invoices, delivery orders, and related documents promptly to support sales operations
• Coordinate with customers to manage order processing, delivery schedules, product inquiries, and follow-up actions
• Monitor and track sales orders, pending deliveries, and outstanding issues to ensure timely completion and customer satisfaction
• Liaise with operations, warehouse, procurement, and finance teams to maintain smooth workflow and resolve issues
• Maintain and update customer records, sales reports, inventory data, and other operational information in the system
• Conduct quality and quantity checks on incoming and outgoing goods to ensure accuracy and compliance
• Assist in stock counts and inventory audits to support inventory management
• Communicate professionally with customers regarding products, orders, and delivery arrangements to enhance service experience
• Provide general administrative and operational support as assigned by management to facilitate daily business functions

Required competencies and certifications

• Minimum GCE ‘N’ / ‘O’ Level, NITEC, Diploma, or equivalent qualification
• Proficiency in Microsoft Office applications to perform documentation and reporting tasks
• Good communication and interpersonal skills to interact effectively with customers and internal teams
• Ability to organize, multitask, and take responsibility in a fast-paced work environment

Preferred competencies and qualifications

• Experience in sales support, operations coordination, administration, or customer service preferred
• Positive attitude and willingness to learn to adapt and grow within the role

Other Information

• Working Hours: Monday to Friday, 9:00 AM – 5:00 PM
• Work Week: 5-day work week
• Working Location: Tuas area
• Transport Arrangement: Designated pick-up provided from MRT station

Interested applicants may send their resume to “[email protected]”