Sales Assistant

Key Responsibilities

• Welcome and assist customers in a friendly, professional, and courteous manner.
• Understand customers' needs and recommend suitable products or services.
• Process sales transactions accurately using the Point of Sale (POS) system.
• Handle cash, credit card, and digital payments while maintaining accurate records.
• Ensure products are properly displayed, stocked, and attractively presented.
• Replenish shelves and monitor inventory levels, reporting low stock to management.
• Maintain cleanliness and organization of the sales floor, storage areas, and counters.
• Answer customer enquiries regarding products, pricing, promotions, and store policies.
• Assist in receiving, checking, labeling, and storing incoming stock.
• Support stocktaking and inventory audits as required.
• Promote ongoing promotions, loyalty programs, and special offers to customers.
• Handle customer complaints or feedback professionally and escalate issues when necessary.
• Assist in opening and closing the store according to company procedures.
• Ensure compliance with company policies, health and safety regulations, and hygiene standards.
• Work collaboratively with team members to achieve daily and monthly sales targets.
• Help prepare reports or sales records when requested by supervisors.
• Safeguard company property and prevent stock loss or theft.
• Perform any other duties assigned by the Store Manager or Management that are consistent with the role.

Skills and Qualifications

• Good communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Basic numeracy and cash-handling skills.
• Ability to work independently and as part of a team.
• Good organizational and time management skills.
• Ability to stand for extended periods and perform light lifting when required.
• Previous retail or customer service experience is an advantage but not essential.
• Basic computer and POS system knowledge is preferred.

Performance Expectations

• Deliver excellent customer service at all times.
• Maintain high standards of product presentation and store cleanliness.
• Meet individual and team sales objectives.
• Ensure accuracy in cash handling and inventory management.
• Demonstrate punctuality, professionalism, honesty, and reliability.