SALES MANAGER

Responsibilities

• Manage and support daily operations across all MEIDI-YA Singapore stores to ensure smooth and efficient functioning
• Develop and implement targeted sales plans aligned with company policies to drive revenue growth
• Conduct sales activities personally to demonstrate strategies and train store members in effective sales techniques
• Evaluate sales strategy effectiveness using the PDCA cycle and report insights to superiors for continuous improvement
• Set and manage KPIs such as sales revenue, customer numbers, and unit sales; collaborate with store members to monitor and improve performance through PDCA cycles
• Oversee product quality, inventory levels, ordering, receiving, and payment processes to maintain optimal stock and product standards
• Manage cash transactions, electronic payment systems, POS operations, and prepare accurate financial statements
• Support store members in delivering excellent customer service and address individual challenges to enhance team performance
• Maintain a clean, organized, and welcoming sales environment that boosts team morale and improves customer shopping experience
• Gather and analyze internal and external data, with emphasis on Japanese food and ingredient trends, to inform business decisions
• Manage overall store operations by coordinating people, goods, finances, equipment, and ensuring compliance with relevant laws and accounting principles
• Communicate effectively with Japanese headquarters and business partners in Japanese for negotiations and reporting
• Liaise appropriately with external stakeholders including landlords, visitors from Japan, and business partners
• Explain Japanese food and ingredients knowledgeably to customers and store members through conversations and POP displays
• Resolve customer complaints and operational problems sincerely and promptly to maintain customer satisfaction and store functionality

Required competencies and certifications

• Proficiency in reading, writing, and conversing in Japanese sufficient to conduct business negotiations and prepare reports with Japanese-speaking partners and headquarters
• Minimum 10 years of retail store sales experience demonstrating broad knowledge of food ingredients and strong customer service skills
• In-depth knowledge of Japanese culture and food to effectively explain products to customers and staff
• Flexibility to work shifts, weekends, and public holidays