Sales / Senior Associate

Roles & Responsibilities

• Provide and maintain excellent, professional, and personalized service to customers

• Creates positive first impression by having energetic attitude and a sparkling clean and organized environment

• Demonstrates expertise in all current relevant information relating the product and in-store activities

• Understands and adhere to the Visual Merchandising Standards

• Recognize sales opportunities when dealing with customers and be able to upsell/ cross-sell at point of service to drive and achieve monthly sales team target

• Provides efficient service at the cash wrap, offers Gift Cardsand captures customers information in the database (VIP/CRM)

• Always adhere to company’s SOP

• Performs housekeeping duties & inventory replenishment as required

Key Competencies

• Results Driven - Takes direction well and able to work with high accountability. Seeks out resources to get things done

• Teamwork - Builds good working relationships and communicate effectively across team and organization

• Customer Experience – A customer centricity mindset by putting the customer at the heart of our business

Job Requirements

• A great team player with positive energy

• Proactive and determined

• Service-oriented with excellent communication skills

• Passion for Fashion and Luxury Goods sector

• Multi-task and adapt to changing priorities

• Able to perform retail operational hours, which include weekends and public holidays

• English language skills are an asset

• High school education or equivalent required