Shop Supervisor

Job Summary

Oversee daily store operations to drive sales performance, manage staff effectively, and ensure excellent customer service while maintaining inventory accuracy and store standards.

Responsibilities

• Manage daily store operations to ensure smooth and efficient functioning
• Schedule staff shifts and monitor employee performance to optimize productivity
• Resolve customer service issues and complaints promptly to maintain satisfaction
• Monitor inventory levels and coordinate stock replenishment to prevent shortages
• Ensure store displays and merchandising align with company standards to enhance visual appeal
• Maintain store cleanliness and organization to provide a safe and welcoming environment
• Process sales transactions accurately and handle cash drops securely
• Address staff concerns and deliver training to improve skills and compliance
• Implement sales promotions and strategies to meet or exceed sales targets