Store Associate

Are you passionate about fitness and outdoor adventures? Do you thrive in a dynamic retail environment? HOKA, a leading brand in performance footwear, is seeking a Store Associate to join our team! If you're enthusiastic, customer-oriented, and eager to be part of a growing brand, we want to hear from you.

As a Store Associate at Hoka, you will be the face of our brand, providing exceptional customer service and creating memorable shopping experiences for our customers. Your responsibilities will include:

• Provide excellent customer service

• Proactively follow-up on customer queries and needs

• Achieve the agreed standards on the sales floor, cashier counter and service zone at all time

• Assist in general store operations – including visual merchandising, managing inventory, stocktake and general housekeeping

• Operate the till (handling of cash and credit cards) with the correct procedures, achieving high level of efficiency and accuracy

• Keeping abreast of latest products (or trends in fashion) to possess in-depth product knowledge and communicate to customers effectively

• Make use of the product knowledge to suggest products and promote product benefits to customers to drive sales

• Develop strong connections with customer to generate loyal customers and repeat transactions

• Any other ad-hoc duties given by Supervisor or Store In-Charge
  

Requirements:

• Previous retail or customer service experience preferred

• Passion for outdoor activities, running, or fitness

• Strong communication and interpersonal skills

• Ability to work flexible hours, including weekends and holidays

• Enthusiasm for learning about HOKA products and sharing that knowledge with customers
  

Benefits:

• Commission and incentives

• Medical coverage

• Employee discount

• Career growth

• 5 working days & 2 days off per week