Store Manager

Key Responsibilities:

Business Performance & Development

• Drive sales performance and profitability by setting and achieving store sales targets
• Monitor and analyse business performance, identify anomalies and propose action plans to retail manager
• Assign clear targets to each team member and monitor regularly
• Provide weekly reports; communicating potential client and/or market shifts, changes or reactions to engagements/activities, as well as updating and monitoring the CRM
• Build network and understanding of store environment, monitor competitors in order to identify potential opportunities
• Anticipate business changes and assess risks and opportunities

Client Experience

• Support team in building and strengthening relationships with clients
• Drive local clients network growth and increase their loyalty
• Ensure qualitative monitoring and updating of client information
• Active involvement in all store events
• Facilitate solutions to client needs/issues
• Spread a service centric mindset in the team
• Be proactive outside the store by increasing customer flow and developing local network

Team Management & Development

• Lead, inspire, and mentor the retail team, fostering a culture of excellence, passion, and commitment to luxury service.
• Provide ongoing coaching, training, and performance management to support the store team’s growth and success
• Identify individual and team training needs with the retail manager
• Conduct regular one-on-one performance reviews to enhance team members’ individual and collective effectiveness.
• Foster a positive work environment that promotes collaboration, innovation, and employee engagement while encouraging diversity and inclusivity within the team
• Be the voice of Kenzo communicating vision, targets and initiatives
• Responsible for recruiting and developing a network outside of the store environment

Store Operations & Management

• Oversee day-to-day operations of the store, ensuring smooth and efficient functioning
• Coordinate the scheduling of inventories and cycle counts with store(s)
• Ensure product replenishment and manage physical inventory of merchandise
• Ensure product integrity through strict adherence to AS&Q guidelines
• Maintain visual display of products in accordance with VM standards
• Ensure store functional maintenance and appropriate levels of products on the salesfloor, in line with Corporate policies, procedures and business needs
• Ensure compliance with company policies and procedures, as well as local laws and regulations
• Oversee cash handling procedures and point of sale operations, ensuring accuracy and security
• Prevent, minimize and reduce risk of stock loss or theft occurrence at all times
• Be vigilant about store security and loss prevention