Store Manager

Company Overview

Al-Futtaim Group is a diversified organisation with over 200 companies and 33,000 employees across 20+ countries, delivering quality in automotive, retail, real estate, and finance sectors from its Dubai headquarters.

Job Summary

Lead store operations to achieve full P&L accountability, ensuring brand compliance, exceptional customer service, and profitable sales growth through strategic team leadership and operational excellence.

Responsibilities

• Lead customer service by greeting and assisting customers to uphold brand and company standards
• Analyze sales data to identify growth opportunities at department and store levels
• Collaborate with department teams to support local sales initiatives and maximize revenue
• Monitor competitor activities and identify store-level opportunities to enhance market position
• Drive sales metrics including conversion rates, average basket size, and units per transaction
• Plan and schedule store staffing based on sales trends and operational needs
• Implement store standards and commercial events to enhance customer experience and sales
• Ensure product presentation aligns with brand guidelines and enhances customer awareness
• Benchmark store visual merchandising against competitors to maintain an aspirational environment
• Enforce SOP compliance in stock management including receiving, cycle counts, transfers, and returns
• Support operations team to replenish best-selling products efficiently
• Review sales performance of top and bottom selling items to optimize stock options
• Identify risks in stock management processes and initiate corrective actions
• Model excellent service behaviors and foster a customer satisfaction culture
• Address customer complaints promptly focusing on resolution and satisfaction
• Collect and analyze customer feedback to drive continuous service improvements
• Integrate service training into staff development to maintain high service standards
• Analyze Mystery Shop reports to identify service gaps and implement improvement plans
• Ensure legal compliance in store operations and train employees accordingly
• Conduct store self-assessment audits and develop action plans based on findings
• Maintain a safe trading environment through regular health and safety risk assessments
• Report and resolve store maintenance issues promptly
• Train section managers to competently manage duty roles and major incidents
• Enforce cash management procedures and security controls among cashiers
• Conduct regular security checks on stockroom and shop floor to mitigate risks
• Strategically deploy staff to prevent theft and protect stock
• Maintain vigilance against shoplifting and report irregularities immediately
• Implement company policies for staff management and support management team initiatives
• Collaborate with HR Business Partner to develop succession plans and maintain staffing levels
• Engage employees to promote effective communication and involvement
• Develop and execute action plans from employee survey feedback to improve workplace culture
• Manage performance development processes including career and succession planning
• Set SMART objectives and monitor individual development plans for direct reports
• Partner with HR Business Partner to ensure training needs are met and tracked
• Recognize and reward employee achievements formally and informally
• Optimize full-time employee productivity relative to sales performance
• Challenge teams to meet shrinkage targets through effective stock and personnel management
• Develop and implement cost improvement plans to enhance operational efficiency
• Manage store operations rigorously to maximize profitability

Required competencies and certifications

• Graduate Degree (explicitly required)
• Retail experience, preferably with fashion brands (explicitly required)

Preferred competencies and qualifications

• Minimum of 8 years of relevant experience in management roles (moved to Preferred as it is not legally or professionally mandated but supports effective performance)
• Strong leadership abilities with proven track record in sales and customer management
• Excellent organizational, communication, and problem-solving skills

Other Information

N/A