Store Manager

Responsibilities include:

Strategy

1. Collaborate with the Retail Manager to develop, assess, and implement effective retail strategies based on the company’s directions.
2. Review market trends and competitive analysis to ensure sustainable growth and adaptability in a dynamic retail environment.

People Development

1. Conduct regular reviews to develop and implement strategies to continually improve store operations, service standards, and team culture.
2. With the support of People Operations team, deal with issues that arise from staff or customers (complaints, grievances, etc.)

Service

1. Leading by example, enhance customer experience by maintaining service standards and consistently communicating the brand’s culture through our service language and tone.
2. Implementing community engagement projects such as store activations and initiatives to build brand love and loyalty on the retail front.

Operations

1. Manage day-to-day store operations and optimise retail processes for improved productivity.
2. Oversee general store administration and ensure compliance with policies and procedures.
3. Achieve sales goals and enhance customer experience by leading the Brand Crew and Brand Leaders.
4. Provide feedback for store inventory levels and ensure the highest level of inventory accuracy.
5. Maintain outstanding store condition and optimal display of merchandise on floor by working closely with the Visual Merchandising team.

Requirements include:

1. Minimally 3-4 years of experience in retail store management for similar fashion/lifestyle/e-commerce brands with a global presence.
2. Working a variety of shifts, including weekends/public holidays.
3. Energetic and self-motivated, with an emphasis and belief in strong customer service and experience.
4. A dynamic communicator, you excel in mentoring and coaching both full-time and part-time retail crew.
5. Keen understanding and interest in fashion/lifestyle trends and brands.
6. Loves our brand!