Supervisor

Primary Responsibility

As a Supervisor, you will play a key leadership role on the retail floor by driving team performance, supporting daily operations, and ensuring exceptional service standards that align with On’s premium brand identity. You will act as the bridge between the leadership team and frontline staff, guiding associates to deliver consistent and impactful customer experiences.

Areas of Responsibilities

Team Leadership & Floor Management

• Support the Store Operations Manager/Assistant Store & Service Manager in overseeing day to-day store operations and staff coordination.

• Lead and supervise the sales floor during shifts, ensuring smooth operations and alignment with daily priorities.

• Act as the first point of contact for store staff on operational or customer matters in the absence of store leadership.

• Provide on-the-ground coaching to team members, ensuring consistent service excellence and operational compliance.

Customer Experience & Sales Execution

• Deliver best-in-class customer experiences by modeling strong engagement, storytelling, and selling techniques.

• Resolve escalated customer issues effectively and maintain a service-led store environment.

• Track store performance metrics such as conversion, UPT, APT and provide recommendations for improvement.

Operational Oversight

• Assist with key operational functions including rostering support, opening and closing procedures, and compliance checks.

• Work with the Visual Merchandising and Operations team to ensure the store is well-presented, stocked, and meets visual standards.

• Support cashiering processes, stock handling, and secure high-value transactions.

Training & Development

• Mentor and support Sales & Service Associates and Senior Associates in their daily responsibilities.

• Reinforce training on On’s brand values, product innovations, and customer service protocols.

• Identify and escalate performance or development concerns to the Store Operations Manager/Assistant Store & Service Manager.

• Perform any other duties as assigned by Management to support store operations and business needs.

Requirements

• 4+ years of retail experience, preferably in premium or sportswear environments.

• Proven ability to lead small teams and drive performance through motivation and coaching.

• Strong problem-solving skills and the ability to think on your feet in a dynamic store setting.

• Familiarity with POS systems, operational processes, and inventory management.

• Passion for customer experience, storytelling, and brand advocacy.