Vice President, Client Excellence

Position Overview

The Vice President, Client Excellence will lead InfraTrak’s global commercial growth strategy, driving market expansion, strategic customer acquisition, customer success, and long-term revenue growth across hyperscale, colocation, enterprise, and strategic infrastructure clients. As a key member of the leadership team, this executive will be responsible for defining and executing client engagement strategies, building executive-level customer relationships, and ensuring exceptional delivery of value throughout the customer lifecycle.

Reporting directly to CEO, VP Client Excellence will play a critical role in accelerating InfraTrak’s global expansion, scaling recurring service revenues, strengthening customer retention and satisfaction, and contributing to the company’s long-term value creation.

Key Responsibilities

Develop and execute global client excellence and business growth strategies to drive sustainable revenue growth, customer satisfaction, retention, and market leadership across hyperscale, colocation, enterprise, AI infrastructure, and emerging digital infrastructure sectors.

Lead strategic customer acquisition initiatives, securing high-value global accounts while fostering long-term executive relationships with hyperscale operators, colocation providers, developers, investors, and enterprise clients.

Own the end-to-end client lifecycle, ensuring seamless alignment between business development, solution design, project delivery, after-sales support, and ongoing customer success.

Champion the commercialization and adoption of InfraTrak’s modular data centre solutions, positioning the company as a differentiated alternative to traditional infrastructure providers through innovation, speed-to-market, scalability, and operational excellence.

Drive strategic sales and client engagement for mission-critical MEP infrastructure solutions, including power systems, cooling technologies, modular data halls, integrated infrastructure platforms, and associated lifecycle services.

Establish and scale recurring revenue streams by developing commercial frameworks for post-warranty services, preventive maintenance agreements, SLA programs, upgrades, retrofits, and long-term asset lifecycle management offerings.

Build trusted advisor relationships with C-level executives and key decision-makers, enabling long-term partnerships and strategic account growth.

Collaborate closely with Product Management, Engineering, R&D, Design, Operations, and Delivery teams to ensure customer requirements are translated into innovative, high-value solutions and exceptional project outcomes.

Partner with Marketing leadership to develop thought leadership programs, customer engagement initiatives, industry positioning strategies, and targeted campaigns that elevate InfraTrak’s global brand and customer experience.

Monitor customer satisfaction, retention, and account growth metrics, implementing continuous improvement initiatives to enhance service quality and customer outcomes.

Provide commercial and customer insights to executive leadership, supporting strategic planning, investment decisions, geographic expansion, service enhancement, and market positioning.

Build, mentor, and lead a high-performance global Client Excellence organization encompassing business development, strategic account management, customer success, and service growth functions.

Requirements

Bachelor's degree in Engineering, Business, Finance, or a related discipline; MBA or advanced business qualification preferred.

15+ years of progressive leadership experience in client management, business development, enterprise sales, customer success, or commercial leadership roles within the data centre, mission-critical infrastructure, energy, MEP, or technology sectors.

Demonstrated success leading global client-facing organizations and delivering significant revenue growth through strategic account acquisition, customer retention, and expansion.

Extensive experience selling and supporting complex infrastructure, MEP, modular construction, mission-critical facilities, or integrated technology solutions to data centre customers.

Proven ability to negotiate and close large-scale, multi-country, multi-million-dollar commercial agreements with executive stakeholders.

Strong track record of developing and scaling recurring service revenue businesses, including maintenance contracts, managed services, service-level agreements, and lifecycle support solutions.

Established executive network across hyperscale cloud providers, colocation operators, data centre developers, investors, EPC firms, and enterprise customers.

Strong strategic thinking and commercial acumen with the ability to translate customer needs and market opportunities into executable growth strategies.

Experience working across diverse international markets and managing cross-cultural stakeholder relationships.

Demonstrated ability to influence at Board, C-suite, and investor levels.

Collaborative leadership style with experience partnering across Sales, Marketing, Product, Engineering, Operations, and Executive Leadership teams.

Fluent English required; Mandarin proficiency highly desirable to support regional and global business growth initiatives.