E-Commerce Coordinator

Job Summary

We are seeking a proactive and customer-oriented E-Commerce Coordinator to manage daily operations across multiple e-commerce platforms, including Shopee, Lazada, TikTok Shop, NTUC Online, and other online marketplaces. The successful candidate will be responsible for processing orders, providing excellent customer service, coordinating warehouse fulfilment, and arranging timely deliveries to ensure a smooth end-to-end customer experience.

Key Responsibilities

E-Commerce Operations

• Manage daily operations across e-commerce platforms, including Shopee, Lazada, TikTok Shop, NTUC Online, and other online marketplaces.
• Process and monitor online orders to ensure timely fulfilment.
• Update product listings, pricing, promotions, and inventory across all platforms.
• Monitor stock availability and coordinate replenishment with the warehouse team.
• Assist in planning and executing online campaigns, promotions, and flash sales.

Customer Service

• Respond promptly to customer enquiries via chat, email, and phone.
• Handle customer complaints, returns, refunds, exchanges, and order-related issues professionally.
• Monitor platform response rates and maintain high customer satisfaction ratings.
• Coordinate with internal departments to resolve customer issues efficiently.

Warehouse & Order Fulfilment

• Coordinate daily picking, packing, and order fulfilment with the warehouse team.
• Ensure orders are accurately picked, packed, and dispatched according to delivery schedules.
• Monitor inventory accuracy and report stock discrepancies.
• Assist in stock-taking and inventory control activities when required.

Delivery & Logistics Coordination

• Arrange daily delivery schedules and assign deliveries to in-house drivers or third-party logistics providers.
• Coordinate with delivery drivers to ensure timely collection and delivery of orders.
• Track delivery status and resolve delivery issues or delays.
• Prepare delivery documents and maintain accurate shipping records.
• Liaise with courier companies and logistics partners regarding shipments and collections.

Administration & Reporting

• Prepare daily sales, order fulfilment, and inventory reports.
• Maintain accurate records of customer orders, deliveries, and returns.
• Assist in improving operational processes to enhance efficiency and customer satisfaction.
• Perform other administrative duties as assigned.

Job Requirements

• Minimum 1–2 years of experience in e-commerce operations, customer service, or order fulfilment.
• Familiar with Shopee, Lazada, TikTok Shop, NTUC Online, or other e-commerce platforms.
• Good understanding of online order processing and marketplace operations.
• Experience in coordinating warehouse fulfilment and delivery arrangements is preferred.
• Proficient in Microsoft Office applications, especially Excel.
• Experience using ERP, inventory management, or order management systems is an advantage.
• Strong communication and interpersonal skills.
• Good organisational and multitasking abilities.
• Able to work independently and in a fast-paced environment.
• Responsible, detail-oriented, and customer-focused.