Global IT Head

Group Head of IT

Location: Singapore (Group Head Office) | Reports to: C-Suite / BOD

Role Overview

Robust International is seeking a highly experienced and hands-on Group Head of IT, based in Singapore, to lead IT strategy, systems and governance across the group's 20+ subsidiaries worldwide, including operations across Africa. The role owns the group's ERP platform, primarily Microsoft Dynamics 365 Business Central -  end to end, from implementation and configuration through day-to-day administration, while also setting group-level IT controls and policy. Given the group runs a lean, centralized IT function, this role is deliberately hands-on: the successful candidate will personally configure, troubleshoot and support systems, not just direct the global IT team.

Key Responsibilities

ERP Strategy & Execution

●       Lead the full ERP lifecycle: needs assessment, system selection, design, implementation, rollout, and optimization

●       Define and execute the group's ERP roadmap aligned with business, finance, and operational goals

●       Drive end-to-end ERP implementation and support across the group's subsidiaries, ensuring scalability and sustainability

●       Own hands-on configuration, customization, and ongoing administration of Microsoft Dynamics 365 Business Central as the group's primary ERP platform

●       Ensure seamless integration with finance, procurement, supply chain, and reporting systems

●       Standardize systems and processes group-wide while accommodating local compliance and regulatory requirements

●       Drive user adoption, change management, and training programs

●       Continuously improve ERP performance, reporting capabilities, and business insights

Program & Project Leadership

●       Manage IT and ERP transformation programs across multiple countries and regions

●       Establish governance frameworks, including timelines, budgets, risk management, and KPIs

●       Coordinate cross-functional teams (IT, Finance, Operations, vendors, system integrators)

●       Ensure delivery from concept through stabilization and optimization phases

Supply Chain, Logistics& Operational Systems

●       Lead implementation and optimization of Transport Management Systems (TMS)

●       Ensure efficient route planning, fleet utilization, and logistics cost optimization

●       Oversee supply chain systems (e.g., Trames or equivalent platforms)

●       Drive end-to-end supply chain visibility across procurement, inventory, and distribution

●       Improve demand forecasting, inventory planning, and stock control

●       Ensure integration between ERP, warehouse, logistics, and supply chain platforms

●       Partner with operations to improve distribution efficiency and reduce bottlenecks

Accounts & Business Integration

●       Work closely with Accounts team to ensure seamless ERP-finance integration

●       Ensure compliance with accounting standards, reporting requirements, and internal controls

●       Drive standardization of financial and operational processes across the group

●       Enable accurate, timely, and data-driven reporting and decision-making

Stakeholder & Vendor Management

●       Act as a key advisor to executive leadership on IT and transformation initiatives

●       Manage relationships with ERP vendors, system integrators, and consultants

●       Drive stakeholder alignment across business, finance, and operational teams

●       Lead change management and system adoption across diverse geographies

IT Leadership &Infrastructure

●       Provide hands-on IT leadership for a small, centralized group IT function — directly engaging in execution rather than delegating to a large team

●       Establish scalable IT architecture and infrastructure across the group

●       Ensure system security, data integrity, and cybersecurity compliance

●       Balance strategic leadership with hands-on execution as the norm, given the lean team structure

Group IT Governance &Policy

●       Define, own, and maintain the group's IT policies, standards, and controls framework, ensuring consistent application across all subsidiaries

●       Define and manage user onboarding and offboarding processes

●       Oversee creation and control of email accounts, system access, and user permissions

●       Ensure strict adherence to role-based access controls(RBAC)

●       Maintain audit trails and ensure compliance with IT governance and security policies

●       Partner with internal audit / compliance on the design and testing of group-level IT controls

IT Operations, Risk &Continuity

●       Develop and enforce IT Standard Operating Procedures(SOPs)

●       Establish robust data backup and recovery protocols

●       Implement and maintain Disaster Recovery (DR) and Business Continuity Plans (BCP)

●       Ensure system reliability, resilience, and minimal downtime across operations

IT Procurement & Asset Management (Supporting Function)

●       Manage procurement of IT assets, including vendor sourcing and quotation evaluation

●       Ensure cost optimization and alignment with budget requirements

●       Maintain and track IT asset inventory (hardware, software, licenses)

●       Oversee asset lifecycle management (deployment, upgrades, replacement, disposal)

●       Build relationships with vendors to ensure quality, reliability, and cost efficiency

Key Requirements

Experience

●       12–18+ years in IT leadership roles, ideally within a group/holding company overseeing multiple international subsidiaries

●       Proven track record of delivering large-scale ERP programs from design to full rollout and stabilization

●       Experience operating in multi-country, multi-region environments; exposure to Africa and other emerging markets is highly preferred given the group's footprint

●       Strong exposure to supply chain, logistics, or agriculture-based industries is highly preferred

●       Demonstrated ability to manage complex transformation programs across diverse geographies from a regional hub such as Singapore

ERP & Systems Expertise

●       Hands-on, practical experience configuring and administering Microsoft Dynamics 365 Business Central is essential — not solely oversight or vendor-management experience

●       Deep understanding of financial modules, accounting integration, and reporting structures within Business Central

●       Experience integrating ERP with supply chain, logistics(TMS), and operational systems

●       Proven experience working with and managing system integrators, consultants, and external vendors

●       Strong capability in ERP architecture, system design, and process standardization

Leadership & Functional Skills

●       Comfortable operating as a “working” Group Head of IT in a lean team — personally handling configuration, troubleshooting, and day-to-day ERP support alongside strategic duties

●       Strong program and project management capabilities(multi-country, multi-stakeholder environments)

●       Excellent stakeholder management and communication skills, including C-level engagement

●       Ability to drive change management and user adoption across culturally diverse teams

●       Strategic thinker with the ability to translate business needs into practical, scalable IT solutions

●       Strong cross-functional collaboration with Finance, Operations, and Supply Chain teams

Operational & Governance Capabilities

●       Solid experience in IT governance, risk management, and compliance frameworks

●       Demonstrated experience setting group-level IT policies and control standards, not just complying with existing controls

●       Understanding of IT infrastructure, cybersecurity, backup, and disaster recovery environments

●       Experience establishing SOPs, access controls, and IT operational processes

●       Exposure to IT procurement, vendor negotiations, and asset lifecycle management is an advantage

Other Requirements

●       Based in Singapore, with willingness to travel across the group's global markets, including Africa, as required

●       Ability to operate effectively in fast-paced, high-growth, and evolving environments

●       Strong problem-solving, decision-making, and execution abilities

●       High level of ownership, resilience, and adaptability