Client Success Senior Manager - Cloud (AWS/GCP)

Job Description

Who we are?

Searce is a niche’ Cloud Consulting business with futuristic tech DNA. We do new-age tech to realise the “Next” in the “Now” for our Clients. We specialise in Cloud Data Engineering, AI/Machine Learning and Advanced Cloud infra tech such as Anthos and Kubernetes. We are one of the top & the fastest growing partners for Google Cloud and AWS globally with over 2,500 clients successfully moved to cloud.

Job Description

We are looking for a passionate Customer Success Partner/Account Manager who will partner with, and ensure the long-term success of our customers.

You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

This is an account management + sales position requiring a strong understanding of the ‘cloud phenomenon’, enterprise solutions and professional services. The role will provide you with the opportunity to work and grow in a dynamic organization and evolve as part of a young, creative and enthusiastic team.

Your bucket of Undertakings:

Managing a set of predefined customers on field & grow business in these accounts across all Searce services. Identify and grow opportunities within existing accounts and collaborate with the Central Account Management Team for upsell and cross-sell of Searce products and services.

Operate as the lead point of contact for any and all matters specific to your customers

Acting as the key interface between the customer and all relevant divisions.

Develop a trusted advisor relationship with key customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Communicate clearly the progress of monthly/quarterly/yearly initiatives like Strategic Business Reviews, Planned Events and Enterprise Engagements to internal and external stakeholders

Forecast and track key account metrics

Responsible for consistent customer engagement and high customer satisfaction

Assist with high severity requests or issue escalations as needed

Keeping a close track on clients’ business strategies/feedback, market trend, competitive landscape and operating methods for constants business improvement.

Expertise in dealing with a variety of sales situations & acquire clients on “value based selling”.

Key Success Factors

An aptitude for details - Strong attention to detail and ability to aim at perfection

Ability to follow-up with multiple stakeholders and get things done

Excellent interpersonal communication skills and an ability to develop and maintain

professional relationships

Ability to make decisions and defend them clearly

Self-motivation, independence and process driven thinking

Be highly motivated, energetic, disciplined, and results oriented

Strong ethics and transparency in dealings with clients, vendors, colleagues and partners

Confident negotiator and ability to ‘close the deal

Hands-on problem solving aptitude, with ability to generate ideas and solutions

A positive and determined approach to researching and analyzing new business opportunities

Education & Experience

Relevant Bachelor’s degree; preference for computer science or related degrees (Preferably with an MBA in Sales & Marketing)

2-5 years of experience in enterprise sales for technology services or products

Excellent communication and presentation skills

Ability to interact, converse and ideate with CTOs, CEOs, VPs and IT Directors