Sales and Education Audiologist, Singapore

At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivery of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development, and distribution of comprehensive digital hearing systems.

Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here’s a video about the people behind Starkey’s groundbreaking innovation:

https://www.youtube.com/watch?v=GjhRQ7qzlI0

JOB SUMMARY DESCRIPTION / PRIMARY PURPOSE OF JOB

This position develops the growth of Singapore wholesale market through creating long-term customer relationship and satisfaction. The job holder will engage with customers and grow market share through understanding customers’ needs and providing hands on product and services education and demonstration.

JOB RESPONSIBILITIES

· Utilize solution based selling approach to identify needs and objectives of the customer.

· Identify and onboard new wholesale channels, including hospitals.

· Follow up on new accounts to retain and grow current wholesale base in Singapore.

· Follow up on post-sales commitments. This may include providing or arranging for education and training to customers, understanding post-sales requirements and proactively recommending solutions to our customers so they can serve their patients better.

· Utilize sales tools to effectively manage and grow sales.

· Respond to customer calls regarding technical inquiries.

o Professionally and consistently follow the company’s protocol to resolve customer queries using your technical expertise.

o Troubleshoot programming and software issues.

o Answer questions from hearing health professionals and provide recommendations as requested.

Results - Performance Measures (How to Measure Success)

· Achievement of wholesale revenue.

· Number of new accounts opened and sales figures per new account.

· Customers’ satisfaction rating of product trainings.

JOB REQUIREMENTS

Education:

· Degree in Audiology

Experience:

• Candidates with 5 years of working experience in the hearing industry will be highly preferred.
• Sales experience preferred but not mandatory.
• More important to have a positive attitude to achieve sales targets.

Knowledge / Technical Requirements

· Solutions Focused Selling Approach

· Product and Market Place expertise

· Good communication and organizational skills

· Proficiency in spoken and written English

· Proficiency in salesforce.com highly regarded

· Good Microsoft Office skills

· Customer focused

· Caring

· Relationship Builder